Residential Property Manager

Eagle Realty Group; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) savings plan with pension options

Paid time off increasing with tenure

Tuition reimbursement

Employee discount program

Job summary

A leading property management company in Cincinnati seeks a Multifamily Property Manager to oversee daily operations at a luxury apartment building. The ideal candidate will excel in delivering concierge-level service and managing property operations, ensuring both resident satisfaction and operational excellence. This role offers a comprehensive benefits package including medical, dental, and 401(k) options.

Qualifications

• 5+ years of experience in luxury residential property management or hospitality.
• Proven ability to cater to high-end clientele with poise and solutions-driven mindset.
• Valid Driver's License with a safe driving record.
• Valid Driver's License with a safe driving record.
• Working knowledge of property management software (Yardi) and Microsoft Office.

Responsibilities

• Serve as primary contact for residents, delivering exceptional service.
• Maintain standards of property presentation and operational excellence.
• Oversee daily operations including maintenance and vendor coordination.
• Manage leasing activities and monitor property’s financial goals.
• Manage leasing activity as needed, including tours, application processing, and move-in/move-out coordination.
• Monitor and manage the property’s operating budget, rent collections, and expense control to meet financial goals.

Skills

Customer service

Attention to detail

Concierge service

Budget management

Education

High School Diploma; additional coursework preferred

Some college coursework or equivalent experience

Tools

Yardi

Microsoft Office

Job description

Overview

Join Western & Southern – Somewhere You Want to Be

Western & Southern is somewhere to grow, lead, win and do good for others. Our supportive culture, continuous learning opportunities and connection to our local communities make our company the ideal place for a career. For more than 137 years, our long-term success has been fueled by a deep commitment to customer service and our community.

Headquartered in Cincinnati, W&S is a Fortune 500 company recognized as one of America’s Best Midsize Employers by Forbes. Our commitment to career growth and employee development earned us a top 100 ranking on the American Opportunity Index (AOI). We are dedicated to creating opportunities for our associates to grow and succeed. We take pride in our award-winning talent development team and our recognition as a Top 10 Military Friendly Employer and Top Spouse Employer.

Hear what our associates say about their experience at W&S!

Our Culture: Excellence and Collaboration

Western & Southern is built on a culture of integrity, top-notch performance, teamwork and collaboration. We’re committed to hiring and developing professionals who strive for excellence, demonstrate strong ethics and make fact-based decisions. Our associates are empowered to chase their career dreams while being supported every step of the way.

A Day in the Life of a Property Manager

The Multifamily Property Manager is an experienced and polished professional who oversees daily operations at a boutique luxury apartment building. This is more than a traditional property management role — the ideal candidate brings a refined, service-oriented approach akin to that of a high-end hotel concierge. As the face of the property, the Multifamily Property Manager delivers exceptional resident experiences while ensuring operational excellence.

Duties & Responsibilities

• Serve as the primary point of contact for residents, delivering concierge-level service with professionalism, discretion, and attention to detail.
• Maintain an impeccable standard of property presentation, from common areas to back-of-house operations.
• Anticipate and fulfill resident needs, handling special requests, coordinating services, and resolving concerns with urgency and grace.
• Oversee all aspects of day-to-day property operations, including maintenance, cleanliness, safety, and vendor coordination.
• Manage leasing activity as needed, including tours, application processing, and move-in/move-out coordination.
• Monitor and manage the property’s operating budget, rent collections, and expense control to meet financial goals.

Qualification Criteria

• High School Diploma; Some college coursework or equivalent combination of professional experience in property management, hospitality, or customer service.
• Typically having 5+ years of experience in luxury residential property management, hospitality, or a related field.
• Proven ability to cater to a high-end clientele with poise, diplomacy, and a solutions-driven mindset.
• Valid Driver's License with a safe driving record
• Working knowledge of property management software (Yardi) and Microsoft Office.

Premier Benefits to Support You

We offer a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance.
• 401(k) savings plan with pension options.
• Paid time off increasing with tenure.
• Tuition reimbursement and individualized career development plans.
• Parental leave and maternity leave with a 4-week transition back to work.
• Access to on-site amenities like a fitness center, cafeteria and more.
• Extensive employee discount program.

Job function

• Administrative, Project Management, and Customer Service

Industries

• Real Estate, Investment Management, and Financial Services

Note: This posting reflects the current responsibilities and requirements for the role and may be updated as needed.