Portfolio Maintenance Supervisor

Indigo Real Estate Services; Bellingham (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Retirement Savings Plan with Employer match

Vacation Time

Paid Holidays

Job summary

Indigo Real Estate Services in Bellingham is seeking a Portfolio Maintenance Supervisor who will oversee maintenance operations across a portfolio of properties. The ideal candidate should be highly organized and possess excellent customer service and multitasking skills, with experience in property maintenance.

The role includes ensuring quality maintenance standards, responding to service requests, and managing contracts. Indigo offers a competitive salary and comprehensive benefits, fostering a positive work environment.

Qualifications

• 3-5 years of experience in property maintenance preferred.
• Excellent verbal and written communication skills.
• Strong decision-making ability and sound judgment.

Responsibilities

• Supervise maintenance operations and property's physical condition.
• Manage maintenance operations portfolio-wide.
• Ensure service requests are completed promptly.

Skills

Customer service

Multitasking

Critical thinking

Conflict resolution

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Yardi or other property management software

Job description

At Indigo Real Estate, we attribute much of our properties’ successes to the strengths of our team members and we are seeking a Portfolio Maintenance Supervisor who is enthusiastic about customer service and driven to succeed.

Job Description

We are looking for a highly organized, energetic, initiative-taker who thrives in a fast-paced environment and takes ownership of all aspects of their work. The successful candidate will possess outstanding customer service, multitasking, and critical thinking skills, along with the ability to respond with appropriate discretion and urgency to situations requiring immediate attention and effective communication. This role is responsible for overseeing and coordinating maintenance operations across a portfolio of properties, ensuring consistent standards of quality, efficiency, and responsiveness at each location. The ideal candidate will demonstrate strong initiative, a collaborative work style, and a solid work ethic, taking pride in cleanliness, operational excellence, and accurate documentation.

Physical aspects of the job include heavy lifting, carrying, transporting, and handling maintenance equipment and appliances; standing or walking for extended periods; and bending, kneeling, stooping, climbing, and balancing. This position requires some weekend and holiday work, as well as the ability to be "on call" for emergencies.

Objectives of this Role

• Oversee and supervise maintenance operations and the physical condition and appearance across a portfolio of properties (grounds, interior, and exterior).
• Organize, coordinate, and manage overall maintenance operations portfolio-wide, including curb appeal, timely service request completion, quality turn/make-ready scheduling, and cost-effective inventory control and ordering.
• Ensure all service requests are completed promptly and in accordance with company standards across all assigned properties.
• Develop, implement, and manage an effective on-call schedule; perform and coordinate emergency (after-hours) maintenance support as required.
• Assist with and lead punch list processes for vacated units, ensuring all units meet company and ownership move-in standards; re-inspect completed units to verify quality of work.
• Obtain bids, negotiate pricing, and coordinate work with vendors and contractors supporting multiple properties.
• Manage and maintain contracts, warranties, and service agreements across the portfolio; diagnose and perform minor and routine maintenance/repairs in a timely and professional manner.
• Provide training, mentorship, and leadership to maintenance staff across assigned properties, ensuring consistency in performance and standards.
• Support operational consistency and best practices across high-rise and mid-rise apartment communities (preferred experience).

Desirable Experience

• Minimum 3-5 years of experience in property maintenance, including experience supporting multiple properties or a portfolio preferred.
• High school diploma or equivalent (BA preferred).
• Excellent verbal and written communication skills.
• Strong decision-making ability with sound judgment and confidentiality.
• Effective conflict resolution and customer service skills.
• Ability to prioritize and manage multiple requests across different locations, ensuring appropriate levels of response and urgency.
• Strong organizational skills with the ability to multitask and maintain diligence.
• Working knowledge of Yardi or other property management software preferred.
• Current driver's license and proof of automobile insurance.

Employment Benefits

• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings Plan with Employer match
• Vacation Time
• Sick & Safe Leave
• Paid Holidays
• Numerous, additional employee resource programs

401K, medical, dental, paid vacation, personal, and sick time available after successful completion of introductory period.

Indigo offers a positive, team-oriented work environment, competitive salary, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.

Indigo is committed to the full inclusion of all qualified individuals. As part of this commitment, Indigo will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].