Accounts Receivable Specialist

Rewards Network

Chicago (IL)

On-site

USD 30,307 - 33,062

Full time

14 days+

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Benefits offered by this job

Competitive Paid Time Off

Generous dining reimbursement

401(k) plan with company match

Flexible Spending Accounts

Job summary

A financial services company in Chicago is seeking an Accounts Receivable Specialist responsible for managing client relationships and resolving payment issues. This role involves daily communication with clients, recording payments, and providing support for business health. Candidates should have a High School diploma, 1-3 years of relevant experience, and strong attention to detail. Competitive compensation of $22-$24 per hour and a hybrid work model are offered.

Qualifications

1-3 years of experience in operations, accounts receivable, or client services required.
Experience in a high-volume collections environment.
Ability and willingness to learn new skills.

Responsibilities

Engage in outbound communications to resolve business interruptions.
Collaborate with internal stakeholders.
Prepare and maintain reports on accounts receivable status.

Skills

Attention to detail

Organizational skills

Interpersonal skills

Negotiation skills

Communication skills

Education

High School Diploma or equivalency

College degree in business or related field

Tools

Salesforce

AS400

Microsoft Office

Telephone systems

Job description

Celebrating 41 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card‑linked offers, leveraging advanced technology and powerful data analytics to provide value to our restaurants, diners, and strategic partners’ loyalty programs.

About The Job

Celebrating 41 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card‑linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners’ loyalty programs.

Our Culture

At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world’s most powerful loyalty programs to bring full‑price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.

Job Overview

This role serves a critical function in ensuring the health of our client relationships. This position works closely with internal and external parties to assess and resolve business interruptions caused by accumulated accounts receivable balances and broken processor connections. The Specialist manages their own assigned book of business and supports the overall health of our business.

What you’ll bring to the table (Responsibilities)

Engage in daily outbound communications (emails, phone calls, and text messages) with our clients in hopes of resolving business interruptions. Contact customers regarding overdue invoices and resolve any payment issues or processing interruptions.
Work collaboratively and cross‑functionally with internal stakeholders to reach positive outcomes.
Attend daily team stand‑ups and weekly meetings. Lead discussions at these meetings on a semi‑regular basis.
Monitor incoming payments and ensure they are accurately recorded.
Reconcile accounts receivable records with bank statements and other financial documents as provided by the customer.
Enter payment and billing information into accounting software or systems.
Prepare and maintain reports on accounts receivable status, including aging reports.
Maintain organized records of all transactions, invoices, and payment histories within our systems for auditing and reference purposes.
Other duties as assigned.

Do you have the right mix of ingredients (Requirements)

HS Diploma or equivalency required.
1‑3 years of experience in an operations, accounts receivable, client services, or similar role required.
College degree in business or related field a plus.
Experience in a high‑volume collections environment.
Strong attention to detail and organization skills.
Excellent interpersonal skills and great communication habits.
Ability to negotiate in a fast‑paced setting to get to a resolution.
Experience using Salesforce, AS400, Microsoft Office, and telephone systems.
Ability and willingness to learn new skills and take on new tasks.
Ownership mentality.

What You’ll Love About Us

This is a full‑time, nonexempt position; the base compensation for this opening is expected to be $22‑$24 per hour, based on candidate experience, skills, and other factors.
Competitive Paid Time Off and company holidays.
Generous dining reimbursement when you dine with our restaurant clients.
401(k) plan with a company match.
Two medical plan options—Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants).
Partnership with Rx n Go, offering certain prescriptions for free.
Dental plan options and a vision plan.
Flexible Spending Accounts and a pre‑tax commuter benefit program.
Accident, Critical Illness, and Hospital Indemnity Insurance Plans.
Short‑Term and Long‑Term disability.
Company‑paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance.
Employee Life Assistance Program.
Hybrid working space in our state‑of‑the‑art office downtown located by the Metra and Ogilvie train stations.