Member Services Representative

Rewards Network; Chicago (IL); Hybrid; USD 27,552 - 31,684; Full time

Benefits offered by this job

401(k) plan with company match

Generous dining reimbursement

Comprehensive benefits package

Job summary

A leading financial services provider in Chicago seeks a Member Services Representative to provide exceptional customer service. This hybrid role requires 2-3 days in the Chicago office, focusing on resolving member inquiries and ensuring satisfaction. Candidates should have a high school diploma and at least 2 years of customer service experience. Benefits include a comprehensive package with competitive pay ranging from $20-$23 per hour based on experience.

Qualifications

• At least 2 years of inbound call center or customer service experience.
• Ability to type 30 WPM.
• Strong written and verbal communication skills.

Responsibilities

• Answer high-volume inbound calls and emails from members.
• Serve as subject matter expert for loyalty rewards programs.
• Analyze member account issues and negotiate resolutions.

Skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Call center software

AS400 system

Microsoft Office

Job description

Overview

Rewards Network is celebrating 40 years in business, helping restaurants increase revenue, traffic, and customer engagement through innovative financial, marketing services, and premier dining rewards programs. We connect diners to restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and data analytics to provide value to our restaurants, diners, and strategic partners' loyalty programs.

About The Job

The Member Services Representative is responsible for providing world-class customer service to members and ensuring their primary concerns are satisfied. The individual in this role will address member needs quickly with timely responses.

This is a hybrid position that requires 2-3 days presence in our Chicago office

Responsibilities

• Answer and respond to high-volume inbound calls and emails from Rewards Network members daily; assist with account questions and provide information related to a member’s account
• Serve as subject matter expert for various loyalty rewards programs with Rewards Network and partner brands when assisting with member inquiries
• Analyze member account issues, troubleshoot, and negotiate resolutions
• Assist in processing missing dining benefit transactions
• All other duties as defined by management

Qualifications

• High School Diploma or GED required
• At least 2 years of inbound call center or customer service experience
• Experience using call center computer software
• AS400 system experience preferred
• Ability to type 30 WPM
• Knowledge of Microsoft Office Tools and internet search engines
• Strong written and verbal communication skills
• Attention to detail

What You’ll Love About Us

Comprehensive benefits package, including:

• Full-time, nonexempt position; base compensation for this opening is expected to be $20-$23 per hour, based on candidate experience and other factors
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with company match
• Two medical plan options (Standard PPO or HDHP with HSA company match)
• Rx n Go prescription benefits
• Two dental plans and a vision plan
• Flexible Spending Accounts and pre-tax commuter benefits
• Insurance plans (Accident, Critical Illness, Hospital Indemnity, Short/Long Term Disability, Life and AD&D)
• Employee Life Assistance Program
• Hybrid office in downtown Chicago near Metra and Ogilvie; catered lunch on site Tuesdays

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Compensation Expected Pay Range: $20-$23 USD per hour