Director of Delivery

MSR Technology Group; United States; On-site; USD 140,000 - 205,000; Full time

Job summary

MSR Technology Group in the United States seeks a Senior Director/Director of Delivery to lead enterprise technology programs end to end and oversee the IT Business Partner organization translating business needs into actionable tech requirements.

The role drives ERP modernization, retail/commerce transformation, controls, and business expansion, builds delivery discipline, ensures scope, schedule, and measurable outcomes, and partners with IT Leadership and executives to maximize business value.

Qualifications

• Bachelor's degree in Business, IT, Engineering, or related field.
• 12+ years delivering technology programs and leading business analysis.
• 6+ years in senior leadership roles delivering large, cross-functional programs.
• Experience with ERP, commerce/retail, compliance, controls in enterprise settings.
• Leads a business-analysis org across multiple functions.
• Has governance experience over a portfolio of concurrent programs.
• Experience in a public-company environment with SOX-related tech programs.

Responsibilities

• Own end-to-end delivery of major enterprise technology programs including ERP modernization.
• Lead IT Business Partner organization aligned to key business functions.
• Oversee project/program managers executing major technology initiatives.
• Define requirements and map business processes before development.
• Plan and coordinate delivery across Applications, Infrastructure, Security & Controls.
• Establish accountability for scope, schedule, risks, and outcomes.
• Drive portfolio governance and prioritization with CTO and PMO.
• Own business readiness, training, and organizational change activities.
• Manage delivery vendors and partners to meet scope and quality.
• Build the Delivery organization and mentor team members.

Skills

Delivery leadership

ERP modernization

Cross-functional collaboration

SOX controls

Portfolio governance

Vendor management

Business analysis leadership

Education

Bachelor's degree in Business/IT/Engineering

Tools

Oracle ERP

SAP ERP

PMO tools

Job description

Industry: Information Technology / Manufacturing & Retail

Reports to: Chief Technology Officer

Position Summary:

The Senior Director / Director of Delivery will lead the function accountable for delivering major enterprise technology programs end to end, while overseeing the IT Business Partner organization that translates business needs into clear, actionable technology requirements.

This leader will oversee high-visibility enterprise initiatives spanning ERP modernization, retail and commerce growth, compliance and controls, and continued business expansion. The role is responsible for establishing strong delivery discipline, ensuring alignment between business requirements and technology execution, and building a team that can consistently deliver programs on scope, schedule, and expected business outcomes.

The leader will manage IT Business Partners aligned to key business functions and project/program managers responsible for major enterprise initiatives.

Key Responsibilities:

• Own end-to-end delivery of major enterprise technology programs, including ERP modernization, retail/commerce transformation, compliance and controls, and business expansion initiatives.
• Lead the IT Business Partner organization, with dedicated partners aligned to major business functions such as Service & Warranty, Retail, Finance, HR, Purchasing, Operations, and Digital.
• Lead project and program managers responsible for executing major technology initiatives.
• Own requirements definition and business-process mapping before development begins, ensuring scope is clear, agreed upon, and testable.
• Plan, sequence, and coordinate delivery across Applications, Infrastructure, Security & Controls, AI & Data, and other technology functions.
• Establish accountability for scope, schedule, readiness, dependencies, risks, and business outcomes across major programs.
• Drive portfolio-level delivery governance and prioritization in partnership with the Office of the CTO and PMO.
• Own business readiness, training, organizational change, and adoption activities associated with technology implementations.
• Establish and manage a centralized intake process for business demand entering the IT organization.
• Manage delivery vendors, consulting partners, and system integrators, holding them accountable for scope, schedule, quality, and outcomes.
• Build and develop the Delivery organization, including hiring IT Business Partners and project/program managers.
• Coach and develop existing team members and establish strong delivery and business-analysis practices.
• Participate in IT Leadership Team decisions and contribute to enterprise architecture and technology governance.
• Partner closely with executive leadership and business stakeholders to ensure technology investments deliver measurable business value.

Required Qualifications:

• Bachelor’s degree in Business, Information Technology, Engineering, or a related field.
• Minimum of 12 years of progressive experience in technology program delivery and business analysis leadership.
• At least 6 years of experience in senior leadership roles.
• Proven track record delivering large, complex, cross-functional technology programs from initiation through implementation and stabilization.
• Experience delivering ERP, commerce/retail, compliance, controls, or similarly complex enterprise technology programs.
• Demonstrated experience leading a business-analysis organization across multiple business functions.
• Experience establishing and managing delivery governance across a portfolio of concurrent programs, including scope, schedule, risk, dependencies, and readiness.
• Experience working within a public-company environment, including exposure to SOX-related technology programs and controls.
• Demonstrated experience operating in a multi-site manufacturing, distribution, retail, or similarly complex enterprise environment.

Preferred Qualifications:

• MBA strongly preferred.
• Hands‑on experience delivering large ERP implementations such as Oracle, SAP, or equivalent platforms through go‑live and stabilization.
• Experience delivering large‑scale retail, commerce, or customer‑facing technology programs.
• Experience delivering compliance, controls, or governance programs within established deadlines.
• PMP, PgMP, or equivalent program/project management certification.
• Background combining business leadership experience with IT delivery, serving as a translator between business and technology organizations.
• Experience leading major M&A, post‑acquisition integration, or enterprise transformation programs.
• Delivery Discipline: Ability to manage programs against scope, schedule, quality, and measurable business outcomes rather than simply achieving go‑live.
• Business Analysis Leadership: Strong judgment in determining whether requirements are sufficiently clear, agreed upon, and testable before development begins.
• Cross‑Functional Influence: Ability to coordinate teams and stakeholders across the organization, including groups outside the leader’s direct reporting structure.
• Executive Communication: Ability to translate complex business requirements into technical execution plans and communicate technology considerations clearly to business leadership.
• Risk & Readiness Management: Ability to identify risks, dependencies, and readiness gaps early and take corrective action before they affect delivery.
• Team Building: Proven ability to build, develop, and mentor high‑performing IT Business Partner and project/program management teams.
• Strategic Thinking: Ability to connect technology delivery with broader business objectives and organizational priorities.
• Stakeholder Management: Strong relationship‑building skills with executive leadership, business stakeholders, technology teams, vendors, and implementation partners.

Success Metrics:

• Major technology programs delivered on scope, on schedule, and with measurable business adoption.
• Requirements are clearly defined, agreed upon, and validated before development begins.
• Business functions have dedicated IT Business Partner support and clear technology ownership.
• Reduction in late‑stage issues, scope changes, and unexpected delivery surprises.
• Business stakeholders take ownership of the outcomes delivered through technology programs.
• A consistent and effective intake process exists for prioritizing business demand across IT.
• Delivery teams demonstrate strong accountability, governance, and execution discipline.
• Technology investments consistently align with business priorities and expected outcomes.