Portfolio Analytics & Process Management — Utilities

LUMA Energy; San Juan (PR); On-site; USD 70,000 - 90,000; Full time

Job summary

LUMA Energy is seeking a Business/Data Analyst to support data-driven decision making across the utility asset lifecycle in San Juan, Puerto Rico. The role focuses on documenting workflows, gathering requirements, and maintaining clear requirements and UAT scenarios throughout project lifecycles.

The ideal candidate will have 3 years of experience in business or data analysis, familiarity with BPMN 2.0, asset/work management technologies, and strong MS Excel skills, with excellent communication

Qualifications

• Bachelors degree in Information Systems, Computer Science, Information Technology or related field.
• 3 years of experience in business or data analysis, including data modeling.
• Experience with asset management and work management enabling technologies, preferably in the utility sector.
• Experience with BPMN 2.0 is preferred.

Responsibilities

• Develops business process models for new or revised processes to document workflows and support continuous improvement.
• Conducts requirements‑gathering and process‑development sessions with business representatives to capture accurate business needs.
• Maintains business requirements, User Acceptance Testing (UAT) scenarios, and process documentation to ensure clarity and alignment throughout the project lifecycle.
• Supports the development of change management materials to ensure a seamless transition for business users to new tools and technology.
• Collaborates with IT/OT teams to understand software lifecycle changes and assist in integrating updates into business processes.
• Identifies basic data analysis needs to support understanding of business problems and decision‑making.
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Skills

Data analysis

Requirements gathering

Process modeling

Business process improvement

Stakeholder management

MS Excel

Analytical thinking

Communication skills

English proficiency

Education

Bachelor’s Degree in Information Systems

Tools

BPMN 2.0

MS Excel

Job description

LUMA Energy is seeking a Business/Data Analyst to support data-driven decision making across the utility asset lifecycle in San Juan, Puerto Rico. The role focuses on documenting workflows, gathering requirements, and maintaining clear requirements and UAT scenarios throughout project lifecycles.

The ideal candidate will have 3 years of experience in business or data analysis, familiarity with BPMN 2.0, asset/work management technologies, and strong MS Excel skills, with excellent communication