PORTER - SERVICE

The-Ford-Store-Morgan-Hill; Morgan Hill (CA); On-site; USD 18,000 - 25,000; Full time

Job summary

The Ford Store Morgan Hill is seeking a Service Porter to support our dealership's service operations by moving and parking vehicles, ensuring efficient service drive flow and customer satisfaction.

You will assist with vehicle cleaning, transportation for customers, and basic lot readiness, while following safety procedures. This role demands good communication, reliability, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent; valid driver’s license required.
• Ability to safely operate automatic transmission vehicles.
• Strong communication and customer service skills.

Responsibilities

• Move, park, and organize vehicles across the service drive and lot.
• Transport customers to destinations as needed.
• Maintain cleanliness of vehicles and service drive areas.
• Assist with vehicle fueling, battery charging, and basic lot-readiness tasks.
• Support service department with daily operational needs.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professional appearance

Safe driving

Teamwork

Problem-solving

Education

High school diploma or equivalent

Job description

Service PorterJob Purpose:Support dealership service operations by assisting with vehicle movement, customer transportation, vehicle cleanliness, and service department organization. The Service Porter is responsible for maintaining service drive efficiency, supporting customer satisfaction, and assisting the Service Department with daily operational needs.Key Responsibilities:Vehicle & Service Drive OperationsMove, park, and organize customer and dealership vehicles throughout the service department and dealership property.Assist with maintaining organization and traffic flow within the service drive and service lot areas.Safely transport vehicles between service areas, parking locations, and dealership departments as needed.Professionally apply PermaPlate vehicle-protection products to customer vehicles according to manufacturer instructions and dealership procedures.Properly handle, store, and dispose of PermaPlate products, application materials, and related chemicals in accordance with all safety requirements.Inspect completed PermaPlate applications for proper coverage, cleanliness, and overall quality before returning vehicles to customers.Install and remove protective coverings, including seat covers, steering-wheel covers, floor mats, and related service-protection materials.Monitor vehicles for cleanliness, damage, warning lights, low fuel levels, or maintenance concerns and report issues to management.Assist with vehicle fueling, battery charging, fluid checks, and basic lot-readiness tasks.Safely maneuver vehicles in tight spaces and high-traffic dealership areas.Vehicle Cleaning & Facility SupportWash, vacuum, clean, and prepare customer and dealership vehicles as neededAssist with maintaining cleanliness and organization of the service drive, service lot, shop areas, customer lounge areas, and dealership groundsHelp maintain dealership appearance standards including driveways, sidewalks, parking areas, and workspacesAssist with shop cleanliness including floors, windows, doors, trash removal, and general housekeeping tasksSupport vehicle delivery preparation and service completion presentation standardsCustomer Service & Transportation SupportProvide professional and courteous customer service during all customer interactionsTransport customers to and from their home, workplace, or designated locations as requestedAssist customers with vehicle pick-up and service-related transportation needsSupport Service Advisors and Service Management with vehicle retrieval and operational assistanceMaintain professionalism and composure while assisting customers in a fast-paced environmentAssist with dealership events, promotions, and operational activities as neededAdministrative & Operational ResponsibilitiesFollow dealership policies, procedures, and safety standardsMaintain accurate vehicle key control and vehicle location awarenessAttend dealership meetings, training sessions, and safety training as requiredUphold confidentiality regarding customer and dealership informationEnsure required documentation and operational procedures are completed accurately when applicablePerform additional duties and responsibilities as assigned by managementJob Qualifications:Required QualificationsHigh school diploma or equivalent preferredValid driver’s license with acceptable driving record requiredAbility to safely operate automatic transmission vehicles requiredAbility to safely operate manual transmission vehicles preferredAbility to safely maneuver vehicles in tight and small spacesStrong communication and interpersonal skillsProfessional appearance and positive attitudeAbility to multitask and perform effectively in a fast-paced environmentStrong attention to detail and organizational skillsDependable attendance and punctuality requiredAbility to work independently with minimal supervisionAbility to maintain confidentiality regarding customer and dealership informationAbility to follow dealership policies, procedures, and safety standardsAbility to work evenings, weekends, and holidays as business needs requirePreferred QualificationsPrevious dealership porter or lot attendant experience preferredPrevious automotive dealership or service department experience preferredExperience washing, detailing, or preparing vehicles preferredExperience transporting customers or performing shuttle services preferredBasic computer and internet proficiency preferredExperience working in high-volume dealership environments preferredBilingual communication skills are a plusPhysical Requirements:Ability to frequently stand, walk, bend, kneel, crouch, squat, reach, and work in various physical positionsAbility to frequently enter, exit, and operate vehicles throughout the workdayAbility to occasionally lift and move items up to 50 poundsAbility to work outdoors and in varying weather conditionsAbility to work in a fast-paced dealership service environmentAbility to regularly use hands and fingers for vehicle preparation and operational functionsAbility to safely operate dealership vehicles throughout dealership property and surrounding areasAbility to regularly perform repetitive hand, arm, and body movements during vehicle preparation, transportation, and lot activitiesThe physical demands described above are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable laws.