Porter - FT

Thunder Valley Casino Resort; Lincoln (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Porter to uphold cleanliness standards in a vibrant casino environment. This role involves ensuring a pristine atmosphere for guests by maintaining various areas, including the casino floor, restaurants, and restrooms. The ideal candidate will embody a commitment to service excellence and safety, contributing to a welcoming experience for all visitors. If you thrive in a dynamic setting and take pride in your work, this opportunity offers a chance to make a significant impact while being part of a dedicated team.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 21 years of age and obtain UAIC Tribal Gaming License.

Responsibilities

• Maintain cleanliness in the casino, public areas, and offices.
• Respond to Guest issues with a friendly demeanor.
• Disinfect surfaces and clean bio-hazards as necessary.

Skills

Effective Communication

Customer Service

Attention to Detail

Safety Awareness

Education

High School Diploma or Equivalent

Tools

Personal Protective Equipment (PPE)

Job description

Job Location: Lincoln, CA

Position Type: Full Time

Salary Range: $18.00 Hourly

Job Shift: Any

Job Category: Internal Maintenance Description

The Porter is responsible for maintaining the highest standards of cleanliness in the casino,
outside grounds, public areas, and offices. Porters will anticipate and respond to Guest
issues, providing service in a friendly manner. Responsibilities must be performed in
accordance with all Company standards, policies, and procedures.

Essential Functions:

1. Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.
2. Responsible for cleaning assigned zone(s), with a safety-minded approach and courteous demeanor among Guests and Team Members.
3. Dust tops of slot machines, disinfect slot machines and surrounding areas.
4. Disinfect all surfaces.
5. Empty and wipe out ash trays.
6. Responsible for sweeping and vacuuming carpeted areas throughout the casino, including edges.
7. Responsible for mopping hard surface flooring throughout the casino.
8. Responsible for emptying trash cans throughout the casino, valet area, and parking garage.
9. Responsible for sweeping up trash and cigarette butts, and emptying out trash cans in the parking lots and parking garage.
10. Responsible for cleaning food court tables, walls, countertops, and sweeping food court floors.
11. Responsible for cleaning bio-hazards including, but not limited to, feces, urine, blood, and other bodily fluids.
12. Responsible for cleaning The Spa, restaurants, Hotel lobby, pool area, Pano Hall, Fitness Center, and other areas assigned by Management.
13. Disinfect ATM’s and Guest Kiosks.
14. Wipe down trash cans, doors, walls and windows.
15. Remove gum from floors, chairs, and tables.
16. Responsible for cleaning casino and back-of-house restrooms including, but not limited to, cleaning and disinfecting toilets, urinals, walls, partitions, dispensers, countertops, sinks, and hand dryers.
17. Mop restrooms twice per shift and document activity on the appropriate log.
18. Replenish paper towels, toilet paper, seat covers, and soap.
19. Responsible for cleaning offices including, but not limited to, emptying trash cans, vacuuming, wiping down walls, desks, countertops, and phones.
20. Responsible for maintaining the Hazard Communication Standard for your area.
21. Be familiar with OSHA safety codes regarding chemicals. Use proper personal protective equipment (PPE) when using or dispensing chemicals.

Minimum Qualifications:

1. High school diploma or equivalent education preferred.
2. Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form and by telephone and radio.
3. Must be at least 21 years of age.
4. Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
2. Ability to lift, maneuver, and move items weighing up to 50 lbs.
3. Requires the ability to use and carry job related equipment.
4. Manual dexterity to operate job related equipment.
5. Ability to crouch, kneel, push, turn, reach, carry, and pull.
6. Requires the physical ability to stand and walk for duration of shift.
7. Ability to work in dimly lit conditions and a noisy and smoky environment.