Porter / Bell Service

The Wildbirch Hotel; Anchorage (AK); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at an iconic boutique hotel in Anchorage, where you will be the welcoming face for guests. As a Porter/Bellman, your role will involve greeting guests, assisting with luggage services, and providing exceptional customer service to ensure a memorable stay. This position offers an opportunity to immerse yourself in Alaska's vibrant culture while contributing to a warm and inviting atmosphere. Be a part of shaping the guest experience in a setting that celebrates the adventure and charm of the state. If you are enthusiastic about hospitality and enjoy working in a fast-paced environment, this role is perfect for you.

Qualifications

• Previous experience in porter service or customer service is required.
• Excellent communication skills and ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and assist with luggage service and check-ins.
• Maintain the hotel lobby and valet area, ensuring a welcoming atmosphere.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Knowledge of Local Area

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Position Overview:
At The Wildbirch Hotel, our PORTER/BELLMAN SERVICE TEAM serve as the welcoming face of our unique boutique property at the lobby/main entrance valet point. They are responsible for greeting guests, helping check-ins, providing luggage service to clients, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling guest inquiries, luggage service and managing check-in and check-out support in an efficient, warm, and professional manner.

A valid work authorization for the USA is required - Please note that we do not provide any visa sponsoring for the listed role.

Key Responsibilities:

• Greet and welcome guests while ensuring all luggage for the guest is accurately loaded/unloaded and brought to the clients car/room.
• Assist guests in luggage service.
• Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
• Handle guest requests for luggage/delivery services, aiming to resolve any issues promptly to ensure guest satisfaction.
• Maintain the hotel entrance, lobby, and valet point area and the parking area as a hub of guest interaction, keeping it organized and supplied.
• Work with other departments to coordinate guest needs and special accommodations.
• Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
• Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.

Requirements:

• Previous porter service, hotel or customer service experience is required.
• Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
• Ability to remain calm under pressure and multitask in a fast-paced environment.
• Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
• Strong problem-solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements:

• This role requires standing for long periods and occasional lifting of light materials.
• The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?
As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.