Porter / Bell Service

Hyatt; Anchorage (AK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is looking for enthusiastic individuals to join their porter/bellman service team. This role is pivotal in creating a welcoming atmosphere for guests at a unique boutique hotel in Anchorage. You will greet guests, assist with luggage, and provide exceptional service while sharing your knowledge of the hotel and local attractions. The position requires excellent communication skills, a service-oriented mindset, and the ability to thrive in a fast-paced environment. Join a team that values your passion for hospitality and the vibrant culture of Alaska, and help shape memorable experiences for every guest.

Qualifications

• Previous experience in porter service or customer service is required.
• Strong communication skills and ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist guests with luggage service and check-in/check-out support.
• Maintain the hotel lobby and valet area, ensuring a welcoming atmosphere.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Service Orientation

Education

High School Diploma

Tools

Microsoft Office Suite

Web-Based Tools

Job description

Position Overview:
At The Wildbirch Hotel, our PORTER/BELLMAN SERVICE TEAM serve as the welcoming face of our unique boutique property at the lobby/main entrance valet point. They are responsible for greeting guests, helping check-ins, providing luggage service to clients, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling guest inquiries, luggage service and managing check-in and check-out support in an efficient, warm, and professional manner.

Key Responsibilities:

• Greet and welcome guests while ensuring all luggage for the guest is accurately loaded/unloaded and brought to the client's car/room.
• Assist guests in luggage service.
• Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
• Handle guest requests for luggage/delivery services, aiming to resolve any issues promptly to ensure guest satisfaction.
• Maintain the hotel entrance, lobby, and valet point area and the parking area as a hub of guest interaction, keeping it organized and supplied.
• Work with other departments to coordinate guest needs and special accommodations.
• Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
• Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.

Requirements:

• Previous porter service, hotel, or customer service experience is required.
• Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
• Ability to remain calm under pressure and multitask in a fast-paced environment.
• Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
• Strong problem-solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements:

• This role requires standing for long periods and occasional lifting of light materials.
• The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?
As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.