Port Services Engineer

Wilhelmsen Ships Service; Houston (TX); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Competitive pay and benefits package

Generous paid time off

Global opportunities

Fun and diverse workplace

Job summary

Wilhelmsen Ships Services in Houston, TX is seeking a Port Service Engineer to promote marine products and services at ports and terminals. You will support customers with technical services, chemical tests and demonstrations, reporting to the Area Technical Sales Manager. Starting range is $75,000.00 with eligibility to work in the US.

The role emphasizes customer service quality, port presence, and collaboration with sales teams in a global maritime environment.

Qualifications

• Three or more years of experience in the marine industry.
• Strong communication skills in a multinational environment.
• Ability to lift over 50 pounds.

Responsibilities

• Promote Wilhelmsen Ships Services products and services to ports and terminals.
• Initiate and maintain contact with ports, terminals, dry docks and agents to identify opportunities.
• Visit vessels for port deliveries and assist the crew as needed.
• Visit vessels according to customer priority and sales potential.
• Record vessel visit outcomes and create leads in the system.
• Provide technical support, inspections and demonstrations as required.

Skills

Effective communication

Teamwork

Independent work

Physical fitness

Education

Marine training

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Services is seeking a Port Service Engineer in Houston, Texas area.

As a Port Service Engineer, you will be responsible for selling and promoting marine products, services and concepts in a professional way while in ports and at terminals. You will satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests and product demonstrations, as required or identified as necessary. The position reports to the Area Technical Sales Manager.

Why Should You Apply?

• Fun and diverse workplace
• Competitive pay and benefits package
• Generous paid time off
• Great opportunities for advancement
• Opportunity to work in a global capacity

Main Responsibilities

• Promote WSS products and services to current and potential customers.
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first‑class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier.
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable.
• Visit vessels according to the prioritized customer category and highest global business value and sales potential.
• Report back the vessel visit outcome in the system and create relevant leads.
• To possess the required and defined technical competencies that are agreed with the Area Technical Sales Manager, and thus be able to promote all solutions and carry out defined services and inspections/installations.
• Complete and issue relevant documentation after every visit/service on board.
• Ensure that the customers experience the port service interaction as professional, valuable and pleasant.
• Obtain customer feedback concerning any matters affecting customer satisfaction and report back in Salesforce, including reporting of any customer complaint if necessary.
• Report back to the Area Technical Sales Manager (Sales) on competitor activities in the Port.
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed).

Qualifications

• Medium vocational technical or marine training.
• Minimum 3 years of experience in the marine industry.
• Ability to communicate effectively within a multinational environment.
• Ability to work independently as well as in a team.
• Ability to lift over 50 pounds.

Wilhelmsen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation range depending on experience. Starting range $75,000.00.

Must be eligible to work in the US.

#WSS