Population Health Strategy & Operations Senior Manager

Included Health; Oregon; Hybride; USD 148 000 - 199 000; Plein temps

Avantages offerts par ce poste

Remote-friendly culture

401(k) savings plan

Medical, vision and dental coverage

PTO/DTO

Parental leave

Work-From-Home reimbursement

Résumé du poste

Included Health is seeking a Population Health Strategy & Operations Senior Manager to balance strategic thinking with hands-on execution. You will lead operations for CCM and navigation teams, drive cross-functional projects, track metrics, and partner with data teams to improve margins.

This role reports to the Senior Director and requires 7+ years of program management, strong Excel modeling, and AI tool proficiency. A Bachelor's degree is required.

Qualifications

• Seven+ years of experience in a fast-growing business managing cross-functional projects.
• Operationally minded with ability to analyze a process, identify logjams, and develop tests to resolve issues.
• Strong modeling skills: proficiency in Excel to build robust models.
• Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables.
• Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment.
• Willingness and ability to provide mentoring, coaching, advice, and assistance.
• Excellent oral and written communications skills.
• Excellent interpersonal and problem-solving skills.
• Comfort with data analysis (experience with Looker preferred).
• Healthcare experience preferred.
• Bachelor's degree required.

Responsabilités

• Lead Operational Testing & Experiments for CCM and navigation teams, including AI pilots and deep assessments.
• Manage cross-functional projects: drive audit, transition, and staffing workstreams, timelines, milestones, KPIs.
• Own daily and weekly business readouts for CCM; ensure accurate metrics and visibility with data team.
• Lead daily huddles for CCM leadership and connect with clinical services.
• Conduct deepOperational dives to identify bottlenecks and test improvements.
• Own execution of Population Health margin projects (e.g., clinician utilization, clinical ops improvement).
• Identify opportunities to use AI to improve team efficiency and productivity.
• Be the voice of operations in meetings with EPDD partners and product teams.
• Anticipate program risks and develop mitigation strategies.

Connaissances

Cross-functional project mgmt

Operational testing & experiments

Data-driven reporting

Excel modeling

AI productivity tools

Mentoring / coaching

Communication skills

Looker data analysis

Healthcare experience

Formation

Bachelor's degree

Outils

Looker

Excel

Description du poste

As a Population Health Strategy & Operations Senior Manager, you will focus on the operational effectiveness of our Population Health programs. The ideal candidate balances long-term strategic thinking with deep operational expertise and is motivated by execution. Think of this role as the key operating partner for our Population Health businesses - you will lead team meetings, drive focus around key priorities, track daily and weekly metrics of business performance, and drop in deep across the team on key initiatives. You will turn messy, cross-functional work into actionable plans, leverage AI to drive team efficiency (including, and especially, ours!), and conduct deep-dive operational assessments to identify and implement efficiency drivers. This role is an individual contributor reporting to the Senior Director, Population Health Strategy & Operations.

Responsibilities

• Lead Operational Testing & Experiments: Drive ops testing for Care & Case Management (CCM) and navigation teams, including things like AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value
• Manage Cross-Functional Projects: Turn cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams. Manage project timelines, milestones, and KPIs
• Data-Driven Reporting: Own daily and weekly business readouts for the CCM business and ensure metrics and reporting remain accurate and honest. Work closely with our data team to ensure the right visibility into the metrics we need, and finding the correct leading indicators as needed for operational changes
• Leadership Support: Lead daily huddles for the CCM leadership team and act as a connection point between clinical services
• Operational Deep Dives: Conduct deep dives into team operations—including shadowing our navigation, and CCM teams—to determine where bottlenecks exist and develop tests to resolve these issues. Become the business expert on how those teams operate and where their challenges are
• Population Health Strategy: Own the executions of key Population Health margin projects (e.g., by developing strategies for secondary clinician utilization and overall clinical operations improvement)
• Uplevel Team with AI: Identify opportunities to make the team more efficient and effective through the use of AI productivity tools and automation
• Product Partnership: Be the voice of operations for the Population Health team in meetings with our EPDD partners. Work especially closely with our product partners to develop the right new product features that will work with how our teams need to operate in order to drive outcomes (and margin)
• Risk Mitigation: Anticipate program risks and develop mitigation strategies; identify potential risks and assess their impact on projects

Required Qualifications

• At least seven years of experience in a fast-growing business managing cross-functional projects
• Operationally minded: proven ability to analyze a process, identify logjams, and develop tests to resolve issues
• Strong modeling skills: proficiency in Excel to build robust models
• Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables
• Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment
• Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment
• Excellent oral and written communications skills
• Excellent interpersonal and problem-solving skills
• Comfort with data analysis (experience with Looker preferred)
• Healthcare experience preferred
• Bachelor's degree required
• Excellent interpersonal, oral, and written communication skills

Physical/Cognitive Requirements

• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.
• Occasional travel required

Salary and Benefits

The base salary range for this full-time position is $147,940 - $198,984 per year in the United States.

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
• Work-From-Home reimbursement to support team collaboration home office work

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.