Population Health Specialist

North Arkansas Regional Medical Center; Harrison (AR); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance options

Dental & vision coverage

401(k) with match

Tuition reimbursement

On-site wellness center

EAP & counseling

Job summary

North Arkansas Regional Medical Center is seeking a detail-oriented Population Health Specialist to support preventive care, chronic disease management, and care coordination. You will work with patients, physicians, and care teams to identify gaps in care and improve health outcomes in our community.

Responsibilities include reviewing clinical data, conducting patient outreach, and ensuring timely follow-up.

Qualifications

• High school diploma or equivalent required; professional certification within 6 months if not LPN.
• Current CCMA, RMA, or CMA certification, or an active LPN license, is required or in progress.
• Experience with patient outreach, care coordination, medical records, or preventive health initiatives is preferred.

Responsibilities

• Review patient data to identify gaps in preventive screenings, labs, diagnoses, and chronic disease management.
• Coordinate patient outreach for follow-up appointments and adherence to treatment plans.
• Contact patients for pre-visit planning and follow-up care, including high-risk patient outreach.
• Verify accuracy of patient records and program participation data.
• Identify barriers to accessing care and connect patients with resources and benefits information.
• Document outreach and follow-up activities accurately; use data to identify trends and support program goals.

Skills

English proficiency

Organizational skills

Data entry

Communication

Care coordination

Education

CCMA/RMA/CMA certification required within 6 months or LPN license

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Microsoft Office

Data analysis tools

Job description

Population Health SpecialistJoin NARMC and help improve patient health through proactive, coordinated care.North Arkansas Regional Medical Center is looking for a detail-oriented, patient-focused Population Health Specialist to support preventive care, chronic disease management, and improved health outcomes. If you enjoy working with data, connecting patients with resources, and helping healthcare teams identify and close gaps in care, this role offers an opportunity to make a meaningful difference in our community.About UsNorth Arkansas Regional Medical Center (NARMC) is a nonprofit healthcare system serving North Arkansas through our hospital, clinics, Home Health, and Hospice services. With more than 750 team members, we are committed to providing comprehensive healthcare while supporting the well-being of the communities we serve.Our work is guided by a commitment to quality, safety, integrity, and compassionate patient care. At NARMC, every team member contributes to helping patients receive the care and support they need.Job SummaryThe Population Health Specialist supports population health initiatives focused on preventive care, chronic disease management, and care coordination. Working with patients, physicians, and interdisciplinary care teams, this position identifies gaps in care, reviews clinical data, coordinates patient outreach, and supports follow-up to help patients receive appropriate and timely healthcare services.This role supports programs such as Patient-Centered Medical Home (PCMH) and Comprehensive Primary Care Plus (CPC+), with an emphasis on improving access to care, supporting treatment recommendations, and reducing fragmentation throughout the patient care experience.Key ResponsibilitiesReview and analyze patient data to identify gaps in preventive screenings, laboratory testing, diagnoses, and chronic disease management.Conduct patient outreach to encourage preventive care, follow-up appointments, and adherence to recommended treatment plans.Contact patients for pre-visit planning and follow-up care, including outreach to high-risk patients.Review clinical information and verify the accuracy of patient records and program participation data.Identify barriers to accessing healthcare and help connect patients with appropriate resources, benefits information, and support services.Provide basic health education and encourage patients to make informed decisions about their health and wellness.Monitor patient access to services and support appropriate linkage to the patient's medical home.Communicate with physicians, patients, and interdisciplinary care team members to coordinate follow-up and promote continuity of care.Document patient outreach, identified needs, and follow-up activities accurately and efficiently.Use data to identify trends, evaluate information, and support population health program goals.Perform general administrative duties, including data entry, word processing, filing, copying, faxing, and answering phones.Maintain effective working relationships with patients, providers, and colleagues.Job QualificationsRequired QualificationsEducationHigh school diploma or equivalent.CertificationCertified Clinical Medical Assistant (CCMA), Registered Medical Assistant (RMA), or Certified Medical Assistant (CMA) certification must be obtained within six months of employment, unless the employee is a Licensed Practical Nurse (LPN).Knowledge, Skills, and AbilitiesAbility to read, write, speak, and understand English.Strong organizational skills and attention to detail.Ability to manage multiple tasks and priorities in a fast-paced healthcare environment.Proficiency with computer software, electronic records, data files, and data entry.Ability to review information, recognize potential gaps in care, and make sound decisions based on available data.Strong written and verbal communication skills.Ability to document information accurately and efficiently.Self-motivation, initiative, and adaptability in a changing work environment.Required QualificationsCurrent CCMA, RMA, or CMA certification, or an active LPN license.Previous clinical or healthcare experience.Customer service experience.Experience with patient outreach, care coordination, medical records, or preventive healthcare initiatives.Experience reviewing clinical data, tracking patient care needs, or identifying gaps in care.Why Join UsAt NARMC, your work can make a difference beyond an individual appointment. As a Population Health Specialist, you will help patients navigate their healthcare needs, support preventive care, and work alongside healthcare professionals to improve outcomes across our community.You'll have the opportunity to combine organization, data review, patient communication, and problem-solving in a role that supports the bigger picture of patient care.NARMC offers the opportunity to build your career while contributing to a mission-driven, community-focused healthcare organization in the Ozarks.Benefits OverviewMultiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.Short-term and long-term disability coverage offered.Accident and critical illness insurance through Lincoln Financial.401(k) retirement plan with up to 3.5% company match, vested over 5 years.Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.AirMed/Mercy Life Flight membership for eligible staff and families.On-site wellness center and discounted membership at Planet Fitness.Tuition reimbursement and support for continuing education.Employee referral bonuses and internal promotion opportunities.Pet insurance and identity theft protection available.Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.