Poolside Server — Luxury Resort Hospitality

Cheeca Lodge & Spa; Islamorada (FL); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

401(k) plan

Disability insurance

Medical insurance

Life insurance

Job summary

Cheeca Lodge & Spa in Islamorada, FL is seeking energetic Pool Servers to join our Food & Beverage team. You will provide food and beverage service to guests at the resort pools and outdoor recreation areas, delivering beverages, cocktails, and meals with presentation in mind.

You will interact with guests on vacation, assisting with opening/closing duties, restocking stations, handling payments, and maintaining a clean pool deck while adhering to health and safety standards.

Qualifications

• Must be at least 18 years of age.
• Able to work outdoors on pool deck.
• Previous restaurant, bar, hospitality, or customer service experience preferred.
• Previous pool, beach club, resort, or cocktail service experience is a plus.
• Ability to work outdoors in Florida heat, humidity, and varying weather conditions.
• Ability to stand and walk for extended periods and carry trays weighing up to 30 pounds.
• Positive attitude and team-player mentality.
• Must be available to work weekends and holidays.
• NO FACIAL or TONGUE PIERCINGS.
• NO FACIAL, HAND, or FACE/NECK TATOOS.

Responsibilities

• Welcome guests with a friendly and professional demeanor.
• Take food and beverage orders accurately and efficiently.
• Deliver beverages, cocktails, and food items promptly while ensuring presentation standards are maintained.
• Anticipate guest needs and provide attentive, personalized service.
• Build rapport with guests and create memorable experiences that encourage repeat visits.
• Answer questions regarding menu items, cocktails, resort amenities, and activities.
• Promote specialty cocktails, featured menu items, and resort experiences.
• Resolve guest concerns promptly and professionally, involving management when necessary.
• Maintain a clean and organized service area around the pool deck.
• Assist with opening and closing duties.
• Restock service stations, ice, glassware, and supplies.
• Monitor pool areas and communicate guest needs to management.
• Ensure all service standards and health regulations are followed.
• Support fellow team members and assist where needed to maintain smooth operations.
• Accurately enter orders and process guest payments.
• Handle cash, room charges, and credit card transactions according to resort procedures.
• Balance receipts and complete required paperwork as needed.

Skills

Guest service

Team player

English language

Outdoor work

Education

High school diploma or GED

Job description

Cheeca Lodge & Spa in Islamorada, FL is seeking energetic Pool Servers to join our Food & Beverage team. You will provide food and beverage service to guests at the resort pools and outdoor recreation areas, delivering beverages, cocktails, and meals with presentation in mind.

You will interact with guests on vacation, assisting with opening/closing duties, restocking stations, handling payments, and maintaining a clean pool deck while adhering to health and safety standards.