Poolside Server & Guest Service Specialist

careershub-highgate; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Educational opportunities / Tuition Re

Job summary

Highgate Hotels is seeking a Pool Assistant Server to deliver high quality guest service, handle orders, and operate the POS system in a fast-paced hospitality setting. You will assist in maintaining dining areas, upsell items, and ensure guest satisfaction while upholding safety and service standards.

The role requires flexible hours, stamina to stand for long shifts, and the ability to manage multiple tasks with a courteous, service-oriented approach.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

Responsibilities

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Skills

Customer service

Communication skills

Stamina

Cashiering

Education

High School diploma or equivalent

Tools

POS system

Job description

Highgate Hotels is seeking a Pool Assistant Server to deliver high quality guest service, handle orders, and operate the POS system in a fast-paced hospitality setting. You will assist in maintaining dining areas, upsell items, and ensure guest satisfaction while upholding safety and service standards.

The role requires flexible hours, stamina to stand for long shifts, and the ability to manage multiple tasks with a courteous, service-oriented approach.