Pool - Towel Attendant | Playa Largo Resort & Spa

Shaner Group; Key Largo (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaner Group is seeking a friendly, guest-focused Pool Attendant to support pool and beach operations at the Key Largo property. You will greet guests, distribute towels, assist seating, and help maintain a clean, safe environment while following hotel standards and safety policies.

Responsibilities include setting up areas each morning, ensuring proper chair and furniture arrangement, and delivering exceptional service to all guests, including handling requests with professionalism and timely

Qualifications

• Experience in hospitality settings preferred.
• Ability to communicate clearly in English with guests and staff.
• Basic counting ability for inventory and transactions.
• High school diploma or equivalent required.
• Prior guest relations or training is advantageous.

Responsibilities

• Ensure pool and beach area is set up, clean, stocked and ready for the day’s demands.
• Sweep the pool deck; ensure furniture is in the correct place each morning.
• Provide exceptional guest service and greet guests upon arrival.
• Distribute towels, assist seating, and anticipate guest needs to exceed expectations.
• Identify hazards and report any defects; maintain safety and sanitation standards.

Skills

Hospitality experience

English communication

Counting

High school diploma

Guest relations training

Education

High school diploma

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Observes and patrols pool enforcing safety regulations.
• Greet all guests upon arrival, distribute towels, offer assistance with seating. Exceed guest expectations, even the unexpressed.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
• Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
• Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Maintain complete knowledge of bar/seat/station/ table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area
• Other duties as assigned

Responsibilities

Ensure the pool and beach area is setup, clean, stocked and ready for the day’s demands (chairs, chaise lounge, garbage, towel hut and surrounding area).

Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.

Ensure the guests have exceptional service

Qualifications

• Some experience in hospitality.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to count
• High school graduate or equivalent.
• Previous guest relations and/or training.