Pool - Towel Attendant | Playa Largo Resort & Spa

Shaner Hotels; Key Largo (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is seeking a dedicated individual for roles at Playa Largo Resort & Spa, located in the Florida Keys. This position involves flexible scheduling, ensuring guest satisfaction, and upholding pool safety standards while providing exceptional service to all guests.

The ideal candidate will have some hospitality experience, the ability to communicate effectively in English, and be able to handle various tasks such as managing guest complaints and maintaining the cleanliness and setup of pool areas.

Qualifications

• Some experience in hospitality.
• Ability to satisfactorily communicate in English with guests, management and co-workers.
• Ability to count.

Responsibilities

• Be available to work a flexible schedule including weekends and holidays.
• Handle guest complaints ensuring guest satisfaction.
• Observe and patrol pool enforcing safety regulations.

Skills

Hospitality experience

Communication skills in English

Basic math/counting skills

Education

High school graduate or equivalent

Job description

Playa Largo Resort & Spa, Florida Keys.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Observe and patrol pool enforcing safety regulations.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and exceed guest expectations, even the unexpressed.
• Take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
• Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Maintain cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
• Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
• Utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Maintain complete knowledge of bar/seat/station/table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area.
• Other duties as assigned.
• Ensure the pool and beach area is set up, clean, stocked and ready for the day's demands (chairs, chaise lounge, garbage, towel hut and surrounding area).
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place when setting up in the morning.
• Ensure the guests have exceptional service.

Qualifications

• Some experience in hospitality.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to count.
• High school graduate or equivalent.
• Previous guest relations and/or training.