Guest Room Attendant | Playa Largo Resort & Spa

Shaner Group; Key Largo (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Shaner Group is seeking a hotel housekeeping professional to clean guest rooms, maintain cleanliness, and ensure guest satisfaction in a high-standard property. You will observe safety rules, restock supplies, and perform deep cleaning tasks as scheduled to keep rooms ready for guests.

The role requires reporting maintenance issues promptly, addressing guest requests, and maintaining the confidentiality and security of all rooms.

Qualifications

• Minimum one year cleaning experience; hotel experience preferred.
• Ability to communicate with guests, management, and co-workers clearly.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Clean guest rooms to hotel standards.
• Report maintenance deficiencies and handle guest requests or complaints.
• Ensure confidentiality and security of all guest rooms.

Skills

Guest communication

Cleaning experience

Chemical handling

Bilingual English/Spanish

Customer service

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.