POOL: Student Academic Technology Support

University of Kansas; Lawrence (KS); On-site; USD 17,000 - 25,000; Part time

Job summary

University of Kansas Lawrence campus is seeking student staff for Academic Technology Support Team (ATST). You will assist faculty, staff, and students with classroom technologies, IT training, and AV systems in a dynamic, collaborative environment.

Ideal candidates enjoy problem-solving, provide excellent customer service, and are self-motivated to learn new skills. Roles are 10–20 hours per week during semesters and 10–35 hours in summer, with training provided and opportunities to work with

Qualifications

• Ability to communicate effectively with customers, supervisors, and colleagues.
• Excellent customer service skills when interacting with KU community.
• Self-motivation, willingness to learn, and ability to follow instructions with light supervision.
• Flexibility to work 10–20 hours per week in semesters and 10–35 hours in summer.

Responsibilities

• Perform classroom checks and preventive maintenance.
• Run troubleshooting calls and assist users with issues.
• Program and install AV equipment and related technologies.
• Monitor events and support special programs.

Skills

Customer service

Communication

Self-motivation

Willingness to learn

Time management

Tools

AV equipment operation

Job description

POOL: Student Academic Technology Support

Position Overview

KU Information Technology’s Academic Technology Support Team is an active team of KU students tasked with supporting KU faculty, staff, and students with their use of technology. Academic Technology Support Team (ATST) members assist with KU IT services, including:

• Classroom Technologies
• IT Training
• Digital Signage
• Educational Technologies
• Accessibility
• Promotion of KU IT services
• Auditorium support

The ATST is a great opportunity to gain skills in AV, productivity, presentation, and production technologies. Team members will work both in groups and independently, performing classroom AV checks, assisting users in those classrooms, supporting auditorium AV technologies, and a number of tasks/duties that will assist our full-time staff.

Prospective ATST students should enjoy problem-solving, collaboration with teammates, and practicing excellent customer service. Self-motivated candidates, with a willingness to learn new things, should thrive in this position.

The technical skills needed in this position will be provided through training and mentoring with staff and supervisors. The ATST provides a welcoming and rewarding work environment for KU students. If you enjoy learning new technologies and working in a creative and engaging environment, consider applying today.

This position requires scheduling availability to work 10-20 hours per week during semesters and 10-35 hours per week during the summer.

Job Description

• 25% - Classroom checks/preventive maintenance.
• 25% - Running troubleshooting calls.
• 25% - Programming and installation.
• 25% - Monitoring special events.

Required Qualifications

• Background/experience demonstrating ability to effectively communicate with customers, supervisors, and colleagues as evidenced by application materials.
• Background/experience demonstrating ability to interact with KU community members with excellent customer service skills, as evidenced by application materials.
• Background/experience demonstrating self-motivation, willingness to learn new skills, ability to follow instructions, and ability to complete tasks with light supervision, as evidenced by application materials.
• Schedule availability to work 10-20 hours per week during semesters, and 10-35 hours per week during summer.

Preferred Qualifications

• Audio-visual technology and presentation technology experience, as evidenced by application materials.
• Experience with software or platforms that KU IT’s Academic Technology units support, as evidenced by application materials.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

This position requires scheduling availability to work 10-20 hours per week during semesters and 10-35 hours per week during the summer.

Employment Conditions

(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instructions

In addition to the online application, the following documents are required to be considered for this position:

• Resume
• Cover letter addressing how the required and preferred qualifications are met

To ensure consideration, apply before the application review starts on Thursday, 10/1/2026. A review of applications will continue and is ongoing until a pool of qualified candidates is identified.

• Primary Campus: University of Kansas Lawrence Campus