POOL: Student Academic Technology Support

The University of Kansas; Lawrence (KS); On-site; USD 17,000 - 24,000; Part time

Job summary

The University of Kansas is seeking a student hourly to support Academic Technology at KU. You will conduct classroom AV checks, assist users, and support auditorium equipment while collaborating with the IT team.

Ideal candidates communicate effectively, are self-motivated, and capable of learning new skills. Work hours are 10–20 per week during semesters and 10–35 per week in summer; remote work is not allowed unless approved.

Qualifications

• Customer service experience evidenced by application materials.
• Strong communication and interpersonal skills.
• Self-motivation and willingness to learn on the job.
• Ability to work 10–20 hours per week in semester and 10–35 hours in summer.

Responsibilities

• Perform classroom AV checks and preventive maintenance (25%).
• Handle troubleshooting calls (25%).
• Assist with programming and installation tasks (25%).
• Monitor and support special events (25%).

Skills

Customer service

Communication

Self-motivation

Team collaboration

Follow instructions

Education

Enrollment in 6+ credit hours

Job description

Position Overview

KU Information Technology’s Academic Technology Support Team is an active team of KU students tasked with supporting KU faculty, staff, and students with their use of technology. Academic Technology Support Team (ATST) members assist with KU IT services, including:

• Classroom Technologies
• IT Training
• Digital Signage
• Educational Technologies
• Accessibility
• Promotion of KU IT services
• Auditorium support

The ATST is a great opportunity to gain skills in AV, productivity, presentation, and production technologies. Team members will work both in groups and independently, performing classroom AV checks, assisting users in those classrooms, supporting auditorium AV technologies, and a number of tasks/duties that will assist our full-time staff.

Prospective ATST students should enjoy problem-solving, collaboration with teammates, and practicing excellent customer service. Self-motivated candidates, with a willingness to learn new things, should thrive in this position.

The technical skills needed in this position will be provided through training and mentoring with staff and supervisors. The ATST provides a welcoming and rewarding work environment for KU students. If you enjoy learning new technologies and working in a creative and engaging environment, consider applying today.

This position requires scheduling availability to work 10-20 hours per week during semesters and 10-35 hours per week during the summer.

Job Description

• 25% - Classroom checks/preventive maintenance.
• 25% - Running troubleshooting calls.
• 25% - Programming and installation.
• 25% - Monitoring special events.

Required Qualifications

1. Background/experience demonstrating ability to effectively communicate with customers, supervisors, and colleagues as evidenced by application materials.
2. Background/experience demonstrating ability to interact with KU community members with excellent customer service skills, as evidenced by application materials.
3. Background/experience demonstrating self-motivation, willingness to learn new skills, ability to follow instructions, and ability to complete tasks with light supervision, as evidenced by application materials.
4. Schedule availability to work 10-20 hours per week during semesters, and 10-35 hours per week during summer.

Preferred Qualifications

1. Audio-visual technology and presentation technology experience, as evidenced by application materials.
2. Experience with software or platforms that KU IT’s Academic Technology units support, as evidenced by application materials.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

This position requires scheduling availability to work 10-20 hours per week during semesters and 10-35 hours per week during the summer.

Employment Conditions

Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Contact Information to ApplicantsWes Bonner

[e-mail]

Advertised Salary Range$14.75 per hour

Anticipated Start DateSunday November 1, 2026