Pool & Spa Sales Lead - Hybrid Retail Role

Leslie's Pool Supplies; Charleroi (Washington County); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

401K with company match

Career advancement opportunities

Team member discounts

Paid training

Job summary

Leslie’s Pool Supplies is seeking a Pool & Spa Specialist to lead the pool, spa, and swim spa division at our Charleroi location in PA. You will drive sales, manage customer interactions, and execute merchandising and events to grow the business.

You will oversee team productivity, train staff on products and sales techniques, and collaborate with delivery and service teams to ensure customer satisfaction. A strong track record in large-ticket retail sales is required.

Qualifications

• Three or more years of sales experience, large ticket items preferable.
• Ability to build rapport with customers and qualify their requirements.
• Salesmanship skills - Understand the selling process and customer engagement as it is related to sales.

Responsibilities

• In charge of the store’s pool, spa and swim spa sales performance.
• Meet or exceed sales budget.
• Meet or exceed your gross margin budget for the fiscal year.
• Drive customer count increase over last year.
• Facilitate and supervise daily operations of the pool and spa sales division at a store to make sure that team members work together effectively to make sales and contribute to proper procedures.
• Sell all products by understanding the characteristics, features, and benefits of the products that we sell.
• Close sales with enthusiasm and the understanding of closing techniques.
• Follow up on all sales leads captured by yourself and by all other team members.
• Train to understand lead management and POS software systems.
• Understand all operating procedures, train the team and execute as written.
• Provide customer service and interact with customers who have an issue or need support with a purchase, return, delivery or installation.
• Develop new customers and maintain rapport with previous customers resulting in referrals and rave reviews.
• Handle customer care scenarios calmly and logically with the customer and company in mind for win-win outcomes.
• Work with Spa Delivery Manager, Service Manager and installation company to ensure all customers needs are taken care of in a timely manner.
• Communicate pool, spa and swim spa inventory, delivery, installation and product information from leadership to store team members.
• Oversee to ensure that all team members are proficient with the right competencies to sell pools, hot tubs, swim spas, grills and saunas.
• Continually coach and train seasoned team members to help them sell the large ticket items and capture leads.
• Communicate with the General Manager and Assistant Manager to maintain productivity at all times.
• Ensure all current company pool, spa, and swim spas marketing materials and displays are always available to assist with sales.
• Merchandising, signage and price tags.
• Assist with approved social media messages for continued growth and success.
• Seek ways to better promote the store, the product lines and services within the store.
• Sell at home shows, tent sales and off-site events.
• Practice all company policies.
• Uphold and follow the mission statement and statement of values.

Skills

Sales experience

Large ticket sales

Customer rapport

Closing sales

Tools

POS software systems

Google Drive

Job description

Leslie’s Pool Supplies is seeking a Pool & Spa Specialist to lead the pool, spa, and swim spa division at our Charleroi location in PA. You will drive sales, manage customer interactions, and execute merchandising and events to grow the business.

You will oversee team productivity, train staff on products and sales techniques, and collaborate with delivery and service teams to ensure customer satisfaction. A strong track record in large-ticket retail sales is required.