Pool Server | ONC

Omni Hotels & Resorts; Irving (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Omni Las Colinas Hotel in Irving, TX seeks a friendly, professional server to join our restaurant team. You will greet guests, take orders, and present items with knowledge of wine and beverages, while maintaining top-tier service standards.

The role requires at least 1 year of serving experience in a high-volume environment, TABC/food handler certification, and cash handling proficiency. You will work with MICROS, ensuring accuracy and guest satisfaction.

Qualifications

• Minimum 1 year serving experience; high volume sports/live entertainment bar preferred.
• Must be TABC certified, or able to obtain a valid TABC permit and Food Handler's permit.
• Developed knowledge of wine, spirits and beer with experience selling cocktails.
• Previous cash handling experience required.
• Ability to communicate clearly in English with guests and staff.
• Ability to input information into MICROS.
• Ability to handle stressful situations in a fast-paced environment.

Responsibilities

• Greet guests and provide courteous table service in a high-volume setting.
• Take orders, answer questions, and suggest menu items and daily specials.
• Communicate guest dietary needs to culinary team;
• Record transactions in MICROS and ensure accurate cash handling.
• Keep service areas clean and polished; reset tables between guests.

Skills

Customer service

Cash handling

MICROS POS

English communication

Wine knowledge

Tools

MICROS

Job description

Omni Las Colinas Join the Team at Omni Las Colinas Hotel - Where Luxury Meets Lifestyle

Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences. With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike. At Omni Las Colinas, we don’t just deliver exceptional service - we create unforgettable experiences. And it all starts with our people. We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development.

Overview

To wait on tables promptly and courteously, and to serve the guest in any way possible.

Responsibilities

• Knowledge of dining room/high volume sports and live entertainment bar service.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order, and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile, and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability with regard to overserving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must be TABC certified, or have the ability to obtain a valid TABC permit and Food Handler's permit.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.