[POOL] Program Assistant 2

The Chronicle Of Higher Education, Inc.; Albany (OR); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Bilingual pay incentive

Flexible working hours

Job summary

The Chronicle Of Higher Education, Inc. is looking for a professional to coordinate the University Partnerships program in Albany, Oregon. This role involves developing recruitment strategies, advising students, and maintaining articulation agreements with partner universities.

The ideal candidate possesses an AA/AS degree and one year of customer support experience. Key responsibilities include conducting information sessions, managing email campaigns, and liaising with faculty. A Spanish proficiency incentive is available.

Qualifications

• Minimum one year experience in customer-facing support services.
• Experience managing complex processes involving data.
• Proficiency in maintaining information systems or customer-service software.

Responsibilities

• Coordinate university partnerships and student recruitment efforts.
• Support and advise students in Degree Partnership Programs.
• Monitor and maintain articulation agreements with partner universities.

Skills

Customer service

Public presentation

Data management

Bilingual proficiency (Spanish)

Education

AA/AS degree

Tools

Banner

Aviso

Job description

Job Summary

Coordinates and implements the work of the University Partnerships program, including maintaining and creating university articulations and Degree Partnership student recruitment, registration, marketing. Provides direct student support for program navigation and academic progression, referral monitoring, and intervention for students, communication, and events.

This posting is for a pooled position. Applicants must reapply annually to maintain active status.

Essential Duties

Provides support for students entering the Degree Partnership Programs (DPP)

• Develops and monitors email campaigns for prospective students.
• Answers questions and navigates the process with prospective and newly admitted students.
• Conducts DPP information sessions and recruiting events on and off campus.
• Provides an overview of the program, admission requirements, application process, new student orientation, and course registration information.
• Responsible for entering students into Banner for the Degree Partnership Program, effectively admitting and matriculating students into Linn‑Benton Community College (LBCC).
• Attends off‑campus START sessions during the summer and term orientations at OSU. Provides academic advising to DPP students at Oregon State University (OSU) START sessions. Interprets placement test results including the alignment of LBCC courses with OSU courses, and assists students with scheduling needs.
• Attends off‑campus orientation sessions at other partner institutions as appropriate.
• In cooperation with the Transcripts office, performs transcript evaluations for incoming students.
• Gives campus tours to prospective students and family members.

Provides support for current students enrolled in the Degree Partnership Program

• Advises DPP students on course selection at LBCC and at partner institutions as appropriate. Uses online articulation tables to determine course equivalencies.
• Enters and verifies prerequisite overrides for DPP students.
• Using knowledge of college processes, procedures, rules and regulations, problem‑solve with students around progression challenges and barriers. Ensure students know their next step after seeking assistance. Respond to unexpected situations with creativity and composure by assessing college resources for a solution. Focuses on practical solutions to addressing barriers to assist academic progression.
• Maintains knowledge of current policies at OSU, WOU, and Oregon Tech, and other partners to allow problem‑solving with students around progression challenges and barriers.
• Provide a welcoming and friendly environment that focuses on positive interactions. Work directly with LBCC staff and faculty to ensure students’ academic needs are met. Must be friendly, empathetic and encouraging in order to assist a diverse spectrum of students to navigate college processes. Display flexibility and creativity in supporting student needs. Display openness and commitment to inclusiveness, equity, and universal design.
• Connects students to appropriate faculty members or managers for counseling, problem solving, advising, and/or immediate intervention and referral. Assists students in self‑management until other services are available.

Develops, monitors, and maintains articulation agreements and curricular guides at DPP and other partner universities

• Reviews, edits, and maintains the college‑wide advising guides for OSU and other university partners. Monitors articulation college‑wide with Oregon State University and other university partners. Audit course and curriculum changes to assure alignment consistency with university partners for transfer programs and contact appropriate advisor or faculty at the partner school to confirm changes. Alerts the dean when course articulations change.
• Coordinate meetings between partner universities and LBCC faculty to facilitate and maintain articulation agreements.

Supports other staff in using Banner and Aviso, trains as needed, and provides backup support as appropriate. Performs other related duties as assigned.

Physical Requirements and Working Conditions

Physical Skills and Abilities: Position may require occasional lifting of light to medium weight materials (10 to 50 pounds) when setting up equipment and supplies for orientations and presentations. Requires ability to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers. Must be able to communicate effectively with the public, staff and students in person and over the phone.

Working Conditions: Work is normally performed in an office setting with little or no exposure to health and safety hazards. Occasional late or early hours. Substantial time is spent working at a computer.

Education and Experience

• Position requires an AA/AS degree and at least one‑year experience working in customer‑facing support services.
• Requires at least one year of demonstrated proficiency in maintaining, operating, and editing workflows and back‑end functionality of Banner, or similar information system, or customer‑service management software.
• Requires demonstrated experience in managing complex processes involving data, must have demonstrated ability in public presentations and in small‑group student or client consultations.

Employment Requirement

Criminal Background Check - C4

Compensation Information

All Part‑time Classified employees begin at Step 1 of the salary schedule, corresponding to the position’s grade. Placement at a higher step on the salary schedule is not negotiable. Step increases are subject to eligibility, and only take place at the end of the Fiscal Year in July if approved and submitted by the employee’s supervisor of record. Hours worked in more than one position or department cannot be combined for step advancement. Part‑time Classified employees are paid once monthly, on the last day of the month.

LBCC offers a pay incentive to eligible employees who demonstrate proficiency in conversational Spanish when evaluated and formally certified by a college‑approved professional or agency. Eligibility to apply for and receive bilingual pay incentives for Spanish and languages other than English are subject to the provisions of Administrative Rule 6025‑06. For more detailed information, please review the LBCC Bilingual Pay Incentive Administrative Policy.

Equal Opportunity Statement

LBCC is an Equal Opportunity Educator and Employer.