Pool Products Customer Care Specialist

Easton Select Group; Cohasset (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

9 paid holidays

Paid vacation and sick time

Employer‑matched 401(k)

Medical, dental, and vision insurance plans

Job summary

A company in the pool industry is seeking a Customer Service Representative to ensure customer satisfaction by providing assistance and support related to pool products and services. The ideal candidate will have a high school diploma, experience in customer service, and a basic knowledge of pool products. This role involves responding to inquiries, assisting customers in selecting equipment, and resolving issues. The position offers benefits including paid holidays, vacation, and health insurance.

Qualifications

• Proven experience in a customer service role, preferably in retail or service industries.
• Basic knowledge of pool products, equipment, or maintenance is highly desirable.
• Certification in customer service or related professional training.

Responsibilities

• Respond promptly to customer inquiries regarding pool products, services, and maintenance.
• Assist customers in selecting appropriate pool equipment based on their needs.
• Troubleshoot and resolve customer issues related to product functionality.
• Collaborate with sales and technical support teams to coordinate order processing.

Skills

Strong communication skills

Proficiency with CRM software

Knowledge of pool products

Bilingual abilities

Technical understanding of pool systems

Education

High school diploma or equivalent

Tools

Customer relationship management (CRM) software

Job description

A company in the pool industry is seeking a Customer Service Representative to ensure customer satisfaction by providing assistance and support related to pool products and services. The ideal candidate will have a high school diploma, experience in customer service, and a basic knowledge of pool products. This role involves responding to inquiries, assisting customers in selecting equipment, and resolving issues. The position offers benefits including paid holidays, vacation, and health insurance.