Pool & Outdoor Retail Associate - Friendly Team & Benefits

Easton Select Group; Newbury (MA); On-site; USD 24,797,000 - 30,307,000; Full time

Benefits offered by this job

9 paid holidays

Paid vacation and sick time

Employer-matched 401(k)

Employer-paid life insurance

Optional supplemental life insurance

Medical, dental, and vision insurance

Job summary

Easton Select Group is seeking a customer-focused Retail Associate to support daily retail operations and deliver an exceptional in-store customer experience across our pool and backyard leisure retail locations. You will assist customers with product selection, keep the store organized, support inventory, and help ensure a clean, welcoming environment.

The ideal candidate is friendly, reliable, team-oriented, and eager to learn about pool products and retail operations.

Qualifications

• High school diploma or equivalent preferred
• Previous customer service, retail, or sales experience preferred
• Strong communication and interpersonal skills
• Positive attitude and customer-service-oriented mindset
• Ability to work weekends, holidays, and flexible schedules during peak seasons
• Ability to lift and carry 25–50 lbs including pool products, chemicals, and supplies
• Ability to work in a fast-paced retail environment
• Knowledge of pool products, pool chemicals, or outdoor living products preferred
• Experience operating POS systems and handling retail transactions preferred
• Interest in learning pool water chemistry and product applications preferred
• Experience within seasonal retail or service-based industries is a plus

Responsibilities

• Greet customers in a friendly, professional, and helpful manner
• Assist customers with product selection, pool care questions, and general retail inquiries
• Provide recommendations on pool chemicals, equipment, accessories, toys, and seasonal products
• Educate customers on basic pool maintenance and product usage as needed
• Promote store programs, seasonal promotions, and service offerings when appropriate
• Deliver excellent customer service and maintain a positive shopping experience
• Operate point-of-sale (POS) systems and process transactions accurately
• Handle cash, credit card transactions, returns, and exchanges responsibly
• Assist with opening and closing procedures as assigned
• Maintain clean, organized, and fully stocked sales floors, checkout areas, and displays
• Support daily operational tasks to ensure efficient store functionality
• Receive, unpack, organize, and stock inventory shipments
• Ensure products are properly labeled, displayed, and merchandised according to company standards
• Monitor stock levels and communicate inventory needs or shortages to management
• Assist with cycle counts, inventory organization, and seasonal product setup
• Help maintain a clean, safe, and organized inventory and retail environment
• Work collaboratively with store managers, service teams, and fellow associates to support customer and operational needs
• Communicate customer feedback, operational concerns, and inventory needs to leadership
• Support a positive, team-oriented, and customer-focused work environment
• Assist with additional operational or retail responsibilities during peak seasonal periods
• Maintain professionalism during all customer and team interactions
• Follow company safety procedures related to retail operations and pool chemical handling
• Maintain awareness of safe storage and handling practices for pool chemicals and supplies
• Ensure retail and storage areas remain clean, organized, and compliant with company standards
• Support a safe environment for customers and employees at all times

Job description

Easton Select Group is seeking a customer-focused Retail Associate to support daily retail operations and deliver an exceptional in-store customer experience across our pool and backyard leisure retail locations. You will assist customers with product selection, keep the store organized, support inventory, and help ensure a clean, welcoming environment.

The ideal candidate is friendly, reliable, team-oriented, and eager to learn about pool products and retail operations.