Pool Mechanical Support Rep

Pentair plc; Wolfforth (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Pentair is seeking a Pool Mechanical Support Rep to provide expert over-the-phone support for pool equipment in Dallas, TX. In this role, you will troubleshoot technical issues and ensure excellent customer service, contributing to the overall performance of pool systems. Ideal candidates will have experience in related fields like HVAC or plumbing and strong problem-solving skills.

Benefits

Paid holidays

Paid vacation

Medical insurance

401(k) with match

Tuition reimbursement

Life insurance

Paid time off

Parental leave

Caregiver leave

Qualifications

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems).
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone.
• Excellent verbal communication and customer service skills.

Responsibilities

• Provide phone-based technical support for pool products to high priority customers.
• Guide customers through problem diagnosis and resolution.
• Maintain detailed call logs and service records.

Skills

Problem-solving

Customer service

Technical understanding

Attention to detail

Job description

Job Description:

Pool Mechanical Support Rep – Dallas, TX

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Pool Mechanical Support Rep to join our Dallas TX team. You will provide expert over-the-phone support for pool equipment and systems to our top pool professionals. In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary. Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and support product performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems.

You will:

• Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems

• Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding

• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues

• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions

• Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance

• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction

Key Qualifications:

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)

• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone

• Excellent verbal communication and customer service skills

• Ability to assess complex situations and determine the appropriate next steps

• Proficiency in reading and understanding technical manuals and schematics

• High level of attention to detail and organizational skills

Shift/Hours:

• 8:00am - 5:00pm Monday – Friday. Plus, overtime when needed. (Must be flexible)

• This position is currently remote, however due to training purposes you will be required to occasionally be in the office.

Compensation:

The hourly pay range for this role is: $28.00 to $33/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays

• Paid vacation

• Paid sick time

• Medical, Dental, and Vision Insurance

• 401(k)

• Up to 5% 401K match starting day one of employment

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Caregiver leave

• Prescription drug insurance

• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.