Pool Mechanical Support Rep

Pentair; Wolfforth (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading company in the water solutions sector is seeking a Pool Mechanical Support Rep based in Wolfforth, TX. This role involves providing expert phone support for pool equipment, troubleshooting technical issues, and delivering excellent customer service. Candidates with a background in pool systems, HVAC, plumbing, or electrical systems are encouraged to apply. The position offers a competitive hourly pay rate and numerous benefits.

Benefits

Paid holidays

Paid vacation

Medical insurance

401(k) with 5% match

Tuition reimbursement

Qualifications

• Experience in technical support, preferably in pool systems or related fields.
• Strong problem-solving skills with the ability to troubleshoot.
• Excellent verbal communication and customer service skills.

Responsibilities

• Provide phone-based technical support for pool products.
• Guide customers through problem diagnosis and resolution.
• Maintain detailed call logs and service records.

Skills

Problem solving

Technical support

Verbal communication

Attention to detail

Job description

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Job Description

Pool Mechanical Support Rep – Dallas, TX

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

Job Description

Pool Mechanical Support Rep – Dallas, TX

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Pool Mechanical Support Rep to join our Dallas TX team. You will provide expert over-the-phone support for pool equipment and systems to our top pool professionals. In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary. Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and support product performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems.

You Will

• Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
• Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
• Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction
  
  

Key Qualifications

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
• Excellent verbal communication and customer service skills
• Ability to assess complex situations and determine the appropriate next steps
• Proficiency in reading and understanding technical manuals and schematics
• High level of attention to detail and organizational skills
  
  

Shift/Hours

• 8:00am - 5:00pm Monday – Friday. Plus, overtime when needed. (Must be flexible)
• This position is currently remote, however due to training purposes you will be required to occasionally be in the office.
  
  

Compensation

The hourly pay range for this role is: $28.00 to $33/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement
  
  

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Transportation, Logistics, Supply Chain and Storage, and Industrial Machinery Manufacturing

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