Pool Concierge: Guest Experience & Deck Ambassador

Hyatt Hotels Corporation; Culver City (CA); Hybrid; USD 35,000 - 44,000; Full time

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX seeks a Pool Ambassador to enhance the rooftop pool experience with attentive service and pristine presentation.

You will greet guests warmly, enforce safety rules, assist with towels, and maintain pool deck cleanliness while delivering friendly, proactive guest interactions in a fast-paced resort environment.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• The Pool Ambassador oversees the rooftop pool experience and presentation, ensuring guest safety and comfort.
• Greet guests warmly, hand out and collect towels, and enforce safety rules while keeping the area clean.

Skills

Guest service mindset

Verbal & written communication

Stamina to stand long hours

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

We are looking for professionals who can quickly perpetuate a culture that embraces great design and superlative service. We want people who have a passion for exceptional hotel service, and who best express that belief in an atmosphere of spontaneity and authenticity.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Pool Ambassador is responsible for the rooftop pool experience and overall presentation of our pool deck. This includes the safety and comfort of our guests, as well as handing out and gathering towels, and ensuring that safety rules are being followed and maintaining the cleanliness of the area surrounding the pool. It will be important to greet guests in a welcoming and enthusiastic manner and politely answer any questions that may arise.

The hourly rate for this position is $25.28 to $31.60. This is the pay range for the position that The Shay reasonably expects to pay.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

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