Pool Concierge

Life Time, Inc.; Florida; On-site; USD 25,000 - 33,000; Full time

Job summary

Life Time, Inc. is seeking a Pool Concierge to deliver exceptional service at the outdoor pool. You will greet members and guests, validate access, and assist with wristbands, towels, and space upkeep to ensure a welcoming, safe environment.

The role requires a High School Diploma or equivalent, CPR/First Aid certification, and at least 6 months of customer service experience. You must be able to stand outdoors for extended periods, including summer shifts.

Qualifications

• Minimum six months of customer service experience.
• CPR and First Aid certification is required.
• Ability to stand for at least 4 hours at a time.
• Strong verbal and written communication skills.
• Comfort using a computer and tablet.

Responsibilities

• Greet and admit members and guests to the outdoor pool.
• Validate access via Pool Memberships and Guest Passports.
• Provide wristbands, towels, and maintain pool deck spaces.

Skills

Customer service

Communication

Computer/tablet proficiency

Outdoor work

Education

High School Diploma or GED

Job description

Position Summary

The Pool Concierge delivers the highest quality customer service to all members and guests accessing the outdoor pool through professional greetings, account maintenance, and knowledge of Life Time products and services. They will proactively meet the needs of members and accurately answer questions.

Job Duties and Responsibilities

• Greets and admits members and guests into the outdoor pool, and validates member and guest access to pool through Pool Memberships and Guest Passports
• Completes various Pool Deck duties such as providing wristbands for Junior members and guests, handing out towels, and basic upkeep of space around you

Position Requirements

• High School Graduate or Equivalent
• CPR and First Aid Certified
• Minimum of 6 months customer service experience
• Ability to stand for minimum of 4 hours at a time
• Excellent verbal and written communication skills
• Ability to proficiently use a computer and tablet
• Ability to work outside in the summer months for a minimum of 4 hours at a time

Preferred Requirements

• Minimum of 6 months reception experience
• Lifeguard Certifications (within 60 days of hire)

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.