Pool Cashier

City of Monroe; Monroe (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

City of Monroe is seeking a Pool Cashier to support daily pool operations and provide exceptional customer service. You will greet visitors, manage entry transactions, and sell season or punch passes, helping ensure a smooth and safe swim season.

The role is part-time with 15–35 hours weekly, including weekend shifts. You will work closely with the Pool Manager and Lead Staff to maintain positive customer experiences and accurate cash handling.

Qualifications

• High School diploma or GED or equivalent
• Experience in customer service or cash handling preferred
• Ability to operate a cash register and balance funds daily

Responsibilities

• Greet and direct visitors, provide information and referrals
• Sell season passes or punch passes to patrons
• Check in patrons and verify season passes or fees
• Inform patrons of pool rules and regulations
• Balance daily attendance sheets and handle incoming money
• Assist with staff scheduling and closing procedures
• Support pool staff with customer concerns and complaints
• Attend staff meetings as needed

Skills

Customer service

Cash handling

Teamwork

Communication

Problem solving

Education

High School diploma or GED

Tools

Cash Register

Xerox

Word processing

Job description

The primary responsibilities of the Pool Cashier are cashier, customer service duties and to work as a team with the Lead Staff, Pool Manager and Recreation Supervisor to manage the daily operations of the Monroe Swimming Pool. Hours available during week and weekends.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Greets and directs visitors, provides information to visitors and callers regarding swimming pool functions, events, programs, fees, hours etc., or refers calls to appropriate person or department.
• When necessary, calls parents and patrons on any pool closings.
• This job is 15-35 hours a week. Weekend hours will be 10:45am-7:30pm Saturday & Sunday. 12:45pm-7:30pm if there are no pool parties. Weekday hours will be 8:45am-7:30pm (split between shifts).
• Scans and checks in patrons at the pool to ensure they have season pass or charges the appropriate fees to gain entry into the pool. Sells season passes or punch passes to patrons.
• Responsible for informing patrons of all pool rules and regulations governing the pool and for ensuring that the rules and regulations are followed.
• May take attendance & keeps attendance records for summer school swim lessons. May verify with summer school office any absences that day.
• Responsible for all incoming money and balancing the daily attendance sheets.
• Verifies time clock entries for pool staff and approves the time for the two week pay period.
• Works with Pool Manager and Recreation Supervisor regarding staff /patron disciplinary issues.
• Works with Pool Manager and the lead pool staff when deciding closing procedures during inclement weather.
• Assists the Pool Manager and pool staff with any customer complaints, suggestions and concerns.
• Work with Pool Manager to make sure the staff is serving the public in a positive and friendly manner.
• If this position is held by two people, than work together on a schedule so the pool shifts are covered by one of you.
• Handles crowd control during emergency situations.
• Keep Recreation Supervisor informed regarding patron or staffing concerns at the pool.
• Inform Park Supervisor of any maintenance issues at the pool.
• Attends staff meetings if needed.

Additional Tasks and Responsibilities

Run errands.

Supervisory Responsibilities

This position, along with Pool Manager is responsible for overseeing the seasonal pool staff.

Competencies

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situations; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combinations of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and with measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, and individual should have knowledge of Word Processing software.

Certificates, Licenses, Registrations

CPR and First Aid is not necessary but recommended for this position.

Other Skills and Abilities

Ability to use the following office equipment effectively: Telephone, Xerox, Computer, Cash Register, Pool Scanner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at front desk, stand; walk and talk or hear. The employee is occasionally required to; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually noisy.