Pool Cafe Attendant

Troon International; San Jose (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading hospitality provider in San Jose is seeking seasonal service staff to deliver exceptional service poolside. Responsibilities include welcoming guests, taking orders, serving food and beverages while maintaining high standards. Ideal candidates should have customer service experience, be able to lift up to 50 lbs, and maintain a polished appearance. Must pass background checks and have a Food Handler Card. This position lasts for 6 months or less.

Qualifications

• Must pass a drug test and criminal background check.
• Must be able to safely operate and drive beverage carts.
• Must deliver food and set up banquets, requiring lifting up to 50 lbs.

Responsibilities

• Welcome and seat guests, providing menus and beverage options.
• Take accurate food and beverage orders, verifying age for alcohol.
• Ensure guest satisfaction by addressing any concerns.

Skills

Customer service experience

Bartending experience

Ability to handle multiple tasks

Professional grooming

Education

High School Diploma

Tools

Point of Sale (P.O.S.) system

Job description

SUMMARY

Efficiently takes orders, serves food and beverages, clears tables, handles checks, and consistently delivers exceptional service to members, resort guests, and colleagues at the poolside.

Role Type: Seasonal (Position will last 6 months or less)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome and seat guests, providing menus and beverage options.
• Foster a friendly and inviting environment for guests and team members alike.
• Knowledgeably answer inquiries about menu items and beverages, offering recommendations.
• Inform guests of daily specials.
• Take accurate food and beverage orders, verifying age for alcohol consumption.
• Enter orders promptly and accurately into the POS system.
• Serve food and beverages promptly, including specialty items.
• Ensure guest satisfaction by checking in and addressing any concerns.
• Maintain table cleanliness, pre-bussing, and replenishing supplies.
• Present and process checks efficiently.
• Clear tables and manage dishware in an orderly manner.
• Handle payment transactions, whether by check or credit card.
• Provide attentive service until guests depart, bidding them a warm farewell.
• Uphold the high standards of service and cuisine set by Juniper Preserve.
• Represent Juniper Preserve and the Food & Beverage Department positively at all times.
• Follow protocols for responsible alcohol service.
• Assist in setting up dining areas for various events.
• Complete assigned side work duties as directed by the F&B Assistant Manager.
• Attend training sessions and department meetings as required.
• Keep supervisors informed of any issues and suggest solutions.
• Foster positive relationships with colleagues and suppliers.
• Perform duties in accordance with company policies and objectives.
• Ensure proper training for new employees and ongoing development.
• Manage multiple tasks effectively.
• Adhere to safety protocols.
• Maintain professional conduct and appearance.
• Support company values and guest service philosophy.
• Maintain a positive attitude and flexibility in task assignments.
• Support Food & Beverage teams by providing assistance in various areas as needed to ensure smooth operations.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Able to pass a drug test and pre-employment criminal background check.
• Must be dressed neatly and well groomed in company approved uniform at all times.
• Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately.
• Must be able to safely operate and drive beverage carts.
• Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs.
• Must be able to calmly respond to angry guests and notify a manager.
• Must be able to read and write notes to hearing impaired guests.
• Stands, walks and sits during the entire shift.
• Must be able to pass server validation.
• Reaches, bends, stoops and wipes.
• Basic cooking principles; grilling items, composing plates and applying condiments.
• Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests.
• Must be able to hear well amongst loud background noise.
• Must be able to write or memorize orders.
• Must balance at the end of each shift.
• Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases.

SKILLS

• High School Diploma Preferred and/or 1-2 years of bartending and customer service experience

CERTIFICATES, LICENSES, REGISTRATIONS

• Must maintain current Food Handler Card and OLCC Service Permit.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.