Pool & Beach Supervisor

fourseasons; Puerto Rico; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Complimentary accommodation

Employee meals

Paid holidays

Healthcare benefits

Retirement plan

Job summary

Four Seasons Resort Puerto Rico is seeking a Pool & Beach Supervisor to oversee daily operations, lead a team, and ensure exceptional guest service at our pool and beach areas.

You will train, motivate, and coach staff, enforce safety protocols, and coordinate with kitchen and bar teams to deliver timely service. Fluent English and Spanish are required, with a background in luxury hospitality preferred.

Qualifications

• 2+ years in Food & Beverage operations/service or similar in luxury hospitality.
• Experience in a supervisory role within the restaurant industry is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Oversee daily operation of Pool & Beach department and lead staff.
• Ensure pool and beach areas are clean, stocked, and well organized.
• Manage scheduling, training, and daily operational reports.

Skills

Bilingual English/Spanish

Supervisory experience

POS systems

Excellent communication

Customer service

Tools

POS systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About the role:

As the Pool & Beach Supervisor, you will supervise and participate in providing exceptional guest service at the pool and beach areas. The Supervisor trains, evaluates, leads, motivates, and coaches employees to ensure that established standards are met while creating a safe, engaging, and memorable experience for all guests.

What you will do:

• Oversee daily operation of Pool & Beach department and assign duties. Assist in selecting training, evaluating, leading, motivating, coaching, and disciplining all employees in the Pool & Beach Department.
• Ensure all pool and beach areas are well-organized, clean, and fully stocked with towels, amenities, and supplies.
• Assist the Pool & Beach Management team with labor management, scheduling, and providing daily operational reports.
• Supervise guest seating and cabana arrangements, ensuring smooth service flow and maximizing guest comfort.
• Monitor poolside and beachside service orders, ensuring prompt delivery of food and beverages and clear communication with the kitchen and bar teams.
• Respond promptly to guest inquiries, special requests, and service needs, handling any challenges with professionalism and care.
• Oversee safety protocols including pool rules, weather monitoring, and guest well-being, coordinating with Security and Engineering as needed.
• Support the organization of special events, activations, and private functions at the pool and beach.

What you bring:

• 2 + years of proven experience in Food & Beverage operations service, or similar role in a recreational or hospitality environment. Experience in a luxury resort setting or a similar high-end environment is considered an asset.
• Proven experience in a supervisory role within the restaurant industry.
• Knowledge of restaurant operations and familiarity with POS systems.
• Strong supervisory skills, with the ability to motivate and train a team.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving skills are required.
• Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.

• Excellent communication in both English and Spanish language required

What we offer:

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Four Seasons is an Equal Opportunity, Affi... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf