Pool & Beach Supervisor

Four Seasons Hotels and Resorts; Naples (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with employer matching

Tuition reimbursement

Complimentary hotel stays

Wellbeing programs

Job summary

Four Seasons Hotels and Resorts in Naples Beach Club, Florida, seeks a Pool & Beach Supervisor to lead the pool and beach team, ensuring exceptional guest service and safety. You will train staff, monitor operations, and coordinate with culinary teams to deliver timely service in a luxury resort setting.

The role requires leadership experience in high-end hospitality, CPR/First Aid/Lifeguard certifications, and strong communication skills. Fluency in English is essential; Spanish is a plus.

Qualifications

• 2+ years of experience in Food & Beverage operations within hospitality.
• Supervisory role experience in the restaurant industry.
• CPR, First Aid and Lifeguard certifications required (or willingness to obtain).
• Excellent communication and interpersonal skills.
• English proficiency required; Spanish not required.

Responsibilities

• Oversee daily operations of Pool & Beach department and assign duties.
• Ensure pool and beach areas are organized, clean, and stocked with towels and supplies.
• Assist in labor management, scheduling, and reporting.
• Supervise seating and cabana arrangements for guest comfort.
• Coordinate with kitchen/bar teams for timely orders and service.
• Respond to guest inquiries and special requests with professionalism.
• Enforce safety protocols and coordinate with Security and Engineering.
• Support events and private functions at pool/beach.

Skills

Food & Beverage operations

Supervisory experience

POS systems

CPR and Lifeguard

Communication skills

Problem solving

Physical stamina

English proficiency

Tools

POS systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

As the Pool & Beach Supervisor, you will supervise and participate in providing exceptional guest service at the pool and beach areas. The Supervisor trains, evaluates, leads, motivates, and coaches employees to ensure that established standards are met while creating a safe, engaging, and memorable experience for all guests.

What you will do:

• Oversee daily operation of Pool & Beach department and assign duties. Assist in selecting training, evaluating, leading, motivating, coaching, and disciplining all employees in the Pool & Beach Department.
• Ensure all pool and beach areas are well-organized, clean, and fully stocked with towels, amenities, and supplies.
• Assist the Pool & Beach Management team with labor management, scheduling, and providing daily operational reports.
• Supervise guest seating and cabana arrangements, ensuring smooth service flow and maximizing guest comfort.
• Monitor poolside and beachside service orders, ensuring prompt delivery of food and beverages and clear communication with the kitchen and bar teams.
• Respond promptly to guest inquiries, special requests, and service needs, handling any challenges with professionalism and care.
• Oversee safety protocols including pool rules, weather monitoring, and guest well-being, coordinating with Security and Engineering as needed.
• Support the organization of special events, activations, and private functions at the pool and beach.

What you bring:

• 2 + years of proven experience in Food & Beverage operations service, or similar role in a recreational or hospitality environment. Experience in a luxury resort setting or a similar high-end environment is considered an asset.
• Proven experience in a supervisory role within the restaurant industry.
• Knowledge of restaurant operations and familiarity with POS systems.
• Strong supervisory skills, with the ability to motivate and train a team.
• CPR, First Aid, and Lifeguard certifications required (or willingness to obtain).
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving skills are required.
• Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Bi-lingual fluency in Spanish is preferred.

What we offer:

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal