Pool & Beach Concierge

Career Opportunities with Grand Beach Hotel Miami Beach; Surfside (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Grand Beach Hotel Miami Beach is seeking a pool and beach concierge dedicated to helping guests enjoy a fun, relaxing visit. You will provide information and resources, promote a welcoming atmosphere, monitor the pool area, and respond to emergencies according to procedures.

You will ensure guests follow pool rules and assist in towel services. The role requires awareness of safety hazards, reporting incidents, and supporting the supervisory team.

Qualifications

• Guest-focused service orientation and communication.
• Ability to listen actively and understand guest needs.
• Awareness of others' reactions and safety.
• Clear verbal communication with guests and team.
• Ability to coordinate tasks with other staff.

Responsibilities

• Perform general pool/beach concierge duties and assist guests with information and resources.
• Monitor pool area and enforce safety rules; respond to emergencies.
• Assist with towel service, cleaning, and setup/closing tasks.
• Report safety issues and incidents to supervisor; maintain daily logs.
• Assist servers and housekeeping when needed to ensure guest satisfaction.

Skills

Service orientation

Active listening

Social perceptiveness

Speaking

Coordination

Job description

Career Opportunities with Grand Beach Hotel Miami Beach

Current job opportunities are posted here as they become available.

Summary - A pool and beach concierge will value all guests and be committed to providing guests with information and resources to have a meaningful visit. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Obtain, fold, and stack towels according to company procedures. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Physical Demands -?The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Oral Expression -?The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension -?The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity -?The ability to speak clearly so others can understand you.

Speech Recognition -?The ability to identify and understand the speech of another person.

Deductive Reasoning -?The ability to apply general rules to specific problems to produce answers that make sense.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Opening

• Open all umbrellas. If the weather permits.
• Changes dirty/stain cushions as many times as need.

During shift

• Cleans pool area throughout the shift and prior leaving each day.
• Clean tables, taking plates, utensils and drinkware to the kitchen to be washed, make sure diners' water glasses are full, and reset tables for the next service. Assist servers bring food out to a table, restock utensils, napkins and other needs.
• All pool chairs must be aligned, and the back rest must be placed on the second level.
• Keeps small tables free of sand and stains.
• Keep clean and remove dirty towels on the 7th floor pool.
• Report any broken pool equipment.
• Monitor all activity in the pool area and report any/all issues to the property in a daily log.
• Be aware of safety hazard items (broken glass, frayed electrical cords, broken locks, and suspicious people) and report to security and/or direct supervisor.
• Keep kids’ area clean and organized.

Closing

• Changes dirty/stain cushions as many times as need.
• Keep all pool chairs aligned and organized and the back rest must be on the second level.
• Pick dirty towels from 7th floor at the end of each shift.
• Close all the umbrellas.
• Store pool equipment at the end of each shift.
• And any other task assigned by Manager/Supervisor.

Skills

• Service Orientation -?Actively looking for ways to help people.
• Active Listening -?Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness -?Being aware of others' reactions and understanding why they react as they do.
• Speaking -?Talking to others to convey information effectively.
• Coordination -?Adjusting actions in relation to others' actions.

Work Activities

• Performing General Physical Activities -?Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Getting Information -?Observing, receiving, and otherwise obtaining information from all relevant sources.
• Performing for or Working Directly with the Public -?Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores and receiving clients or guests.
• Establishing and Maintaining Interpersonal Relationships -?Developing constructive and cooperative working relationships with others and maintaining them over time.
• Organizing, Planning, and Prioritizing Work -?Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Handling and Moving Objects -?Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Work Context

• Spend Time Standing -?Continually or almost continually
• Spend Time Bending or Twisting the Body -?Continually or almost continually
• Outdoors, Not Environmentally Controlled -?Every day
• Spend Time Walking and Running -?Continually or almost continually

Work Styles

• Dependability -?Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail -?Job requires being careful about detail and thorough in completing work tasks.
• Dependability -?Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Stress Tolerance -?Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Self Control -?Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Integrity -?Job requires being honest and ethical.
• Independence -?Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.