Pool & Beach Concierge

Career Opportunities with Grand Beach Hotel Miami Beach; Surfside (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

A beachfront hotel in Surfside seeks a pool and beach concierge dedicated to providing excellent guest service. Responsibilities include maintaining cleanliness, assisting guests, and ensuring safety in recreational activities. Candidates should possess strong service orientation and active listening skills. A commitment to creating a pleasant atmosphere for guests is essential. This role requires physical activity and the ability to respond effectively to emergencies.

Qualifications

• Must perform essential duties satisfactorily with reasonable accommodations for individuals with disabilities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Clean pool area throughout the shift and prior to leaving each day.
• Monitor activity in the pool area and report any issues.
• Provide assistance to injured guests until emergency services arrive.
• Clean tables, take plates, utensils, and drinkware to the kitchen to be washed; ensure diners' water glasses are full; reset tables for the next service.
• Assist servers by bringing food to tables and restocking utensils, napkins and other needs.
• Ensure pool chairs are aligned and the back rests are placed on the second level; keep small tables free of sand and stains.
• Maintain cleanliness and remove dirty towels on the 7th floor pool; report any broken pool equipment.
• Monitor activity in the pool area and report issues to the property in a daily log.
• Be aware of safety hazards and report to security or supervisor.
• Keep kids’ area clean and organized.
• Closing: Change dirty/stain cushions as needed; close umbrellas; store pool equipment; perform any other tasks assigned by Manager/Supervisor.

Skills

Service Orientation

Active Listening

Social Perceptiveness

Speaking

Coordination

Job description

Overview

Career Opportunities with Grand Beach Hotel Miami Beach. Current job opportunities are posted here as they become available.

Summary - A pool and beach concierge will value all guests and be committed to providing guests with information and resources to have a meaningful visit. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Obtain, fold, and stack towels according to company procedures. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Responsibilities

• Open umbrellas when weather permits.
• Open and arrange amenities and openings; changes dirty/stain cushions as many times as needed.
• During shift: Clean pool area throughout the shift and prior to leaving each day.
• Clean tables, take plates, utensils, and drinkware to the kitchen to be washed; ensure diners\' water glasses are full; reset tables for the next service. Assist servers by bringing food to tables and restocking utensils, napkins and other needs.
• Ensure pool chairs are aligned and the back rests are placed on the second level; keep small tables free of sand and stains.
• Maintain cleanliness and remove dirty towels on the 7th floor pool; report any broken pool equipment.
• Monitor activity in the pool area and report issues to the property in a daily log.
• Be aware of safety hazards (broken glass, frayed electrical cords, broken locks, suspicious people) and report to security or supervisor.
• Keep kids’ area clean and organized.
• Closing: Change dirty/stain cushions as needed; keep all pool chairs aligned and organized with back rests on the second level; collect dirty towels from the 7th floor pool at end of shift; close all umbrellas; store pool equipment; perform any other tasks assigned by Manager/Supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Service Orientation - Actively looking for ways to help people.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness - Being aware of others\' reactions and understanding why they react as they do.
• Speaking - Talking to others to convey information effectively.
• Coordination - Adjusting actions in relation to others\' actions.

Work Activities

• Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
• Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores and receiving clients or guests.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Work Context

• Spend Time Standing - Continually or almost continually
• Spend Time Bending or Twisting the Body - Continually or almost continually
• Outdoors, Not Environmentally Controlled - Every day
• Spend Time Walking and Running - Continually or almost continually

Work Styles

• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Integrity - Job requires being honest and ethical.
• Independence - Job requires developing one\'s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.