Pool & Beach Attendant

The Palms Hotel & Spa; Miami Beach (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

The Palms Hotel & Spa in Miami Beach is seeking a personable Pool & Beach Guest Service Associate to greet guests by the pool, ensure a clean, inviting area, and provide attentive food and beverage service throughout shifts.

As part of the Food & Beverage team, you will take orders, deliver to tables and poolside areas, assist guests with amenities, and maintain the pool/beach setup. Prior luxury hotel experience is preferred, with flexibility to work weekends and holidays.

Qualifications

• Friendly, courteous guest service skills and professional appearance.
• Ability to work in a fast-paced, luxury hotel environment.
• Willingness to work weekends and holidays.

Responsibilities

• Greet guests at pool area and ensure area is clean and ready.
• Take and deliver food/beverage orders; input orders into POS.
• Set up, maintain, and breakdown pool and beach areas; assist guests with chairs, towels, and cushions.
• Provide poolside service and inform guests about hotel facilities and policies.
• Maintain high guest satisfaction throughout service and adhere to liquor regulations.

Skills

Customer service

Team player

English proficient

Flexible schedule

Multitasking

Outdoor work

Tools

Micros POS

Job description

Job Details

Job Location: The Palms Hotel & Spa - Miami Beach, FL 33140 Position Type: Full Time Travel Percentage: None Job Shift: Any Job Category: Hospitality - Hotel

ABOUT US:

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience. A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years. Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

Responsible for greeting guests in pool area ensuring that entire area is clean and properly set up prior to the opening of the pool and ensuring guest satisfaction throughout the day.

MAIN DUTIES AND RESPOSIBITIES:

• Service of food and/or beverage to include the order‑taking, delivery and clearing of any food and/or beverage items.
• Checks station before, during and after shift for proper set‑up and cleanliness.
• Greets the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Takes the order and inputs the order into the Point of Sale computer to inform the kitchen of the particulars of the order.
• Retrieves order from kitchen, confirms its accuracy and delivers it to guests.
• Ensures guest satisfaction throughout the meal service.
• Follow all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Set up maintain and breakdown Pool and Beach.
• Provide Pool and Beach side service as schedule Inform guests about the hotel's facilities, policies and procedures
• Maintain and clean pool or beach areas. Set up and breakdown of pool or beach areas.
• Assist guests with chairs, towels and cushions.

QUALIFICATIONS:

Knowledge, Skills, Abilities Required

• Be courteous
• Show genuine care for all co‑workers and guest(s)
• The ability to work well in a team environment
• Proficient in the English language. Second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever‑changing environment.
• Maintain a professional appearance and manner at all times.
• Previous food and beverage experience in a luxury hotel setting is an asset.
• Knowledge of food and wine an asset.
• Team player and willing to help out other Food and Beverage outlets.
• Must possess outstanding guest services skills and professional presentation.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Basic computer knowledge (Micros or other POS Systems).
• Must be of minimum age to serve alcohol according to state law.
• Must be physically fit in order to lift trays of food or food items up to 50 pounds.
• Must have a very flexible schedule including weekends and holidays.
• Food handling certificate is an asset.
• Excellent eye for detail and the ability to multi‑task.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by guests.
• Must be able to be outdoors for a long period of time.
• Proficient in the English language (verbal & written), second language is an asset

Qualifications