Pool Bartender Attendant

Hotel Valencia Santana Row; San Jose (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated pool server to provide exceptional service to guests at a vibrant hotel pool. In this role, you will be responsible for delivering food and beverages, maintaining cleanliness, and ensuring a welcoming atmosphere for all guests. Your attention to detail and commitment to customer satisfaction will shine as you interact with guests, prepare drinks, and manage service operations. Join a dynamic team in a lively environment where your contributions will enhance the guest experience and create memorable moments. If you thrive in a fast-paced setting and have a passion for hospitality, this opportunity is perfect for you.

Qualifications

• Must be courteous to customers and fellow employees.
• Follow safety and security policies and report unsafe conditions.

Responsibilities

• Deliver food and beverages to pool guests with professional service.
• Maintain cleanliness of bar and service areas throughout the shift.
• Process payments and secure cash at the end of the shift.

Skills

Customer Service

Communication Skills

Attention to Detail

Food and Beverage Knowledge

Education

High School Diploma

Tools

Micros Handheld

Wireless Printer

Job description

JOB SUMMARY: Deliver beverages and food (may prepare some drinks) for Hotel Valencia pool guests while providing them with professional and efficient service.

PRIMARY REQUIREMENTS:

Opening Duties:

1. Sign out master card key from front desk to access pool.
2. Report to manager for any event updates, special promotions, wine of the day.
3. Check in with the kitchen for any changes/specials/86 items.
4. Make sure Micros Handheld and wireless printer are connected and had signal.
5. Set up your bus and tubs and service station (fruit, napkins…).
6. Make sure that the pool phone is working properly.
7. Place pool side menus on all tables and bar (for food orders, call PBX and place order).
8. Prior to picking up order, call room service to check order.
9. If all cushions are not in place, contact housekeeping ASAP.
10. Wipe all tables.
11. Stock 20 sets of silverware each day (dinner cloth napkins and B&B plates) and arrange all furniture accordingly.
12. Make sure pool deck is clean and presentable, lounge backs are uniform, and the umbrella is in place.

During the shift:

1. Prepare drink orders for guests according to specified recipes using measuring systems.
2. Issue, open, and serve wine/champagne bottles.
3. Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
4. Remove soiled wares from pool deck, bar top, and tables and place in designated area.
5. Anticipate and communicate replenishment needs.
6. Make sure that all lounge chairs remain organized.
7. Pick up towels and wipe down lounge chairs.
8. Communicate with housekeeping if guest requests more towels or if more towels need to be made available.
9. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
10. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
11. Speak with others using clear and professional language.
12. Monitor hotel guests trying to bring in outside alcohol (no outside beverages are allowed).

Closing Duties:

1. 30 minutes before closing, inform guests of last call.
2. Wipe down all tables and bar.
3. Clean bar station and wipe with a dry rag.
4. Clean up any debris from service station.
5. Bring all beverages down and manager will read bar.
6. Put all liquor back in 3^rd floor liquor room & make sure to re-cork all wine bottles.
7. Do all paperwork closing duties.
8. Return $100.00 bank to manager.
9. Return Micros machine to manager.
10. Return keys to front desk and have them sign.
11. Check with your manager prior to leaving.
12. And any other tasks assigned by the manager.

JOB REQUIREMENTS:

1. Attend required meetings.
2. Be extremely courteous to all customers and fellow employees.
3. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
4. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
5. Any other duties assigned by your immediate supervisor.

Source: Hospitality Online