Pool Attendant-No.9-Seasonal

Pinehurst, LLC.; Pinehurst (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated individuals to ensure a welcoming experience for guests at a premier pool facility. This role involves checking in members, maintaining the pool area, and providing excellent customer service. If you thrive in a dynamic environment and enjoy working with people, this opportunity is perfect for you. Join a team that values genuine hospitality and teamwork, and contribute to creating memorable moments for our guests. Your role will be essential in upholding the high standards of service that define our culture.

Qualifications

• Minimum one year related experience in a customer service role.
• CPR/AED certifications required.

Responsibilities

• Ensure members have proper access to the pool area.
• Maintain cleanliness and presentation of pool areas.
• Assist guests with food selection and provide towel service.

Skills

Customer Service

Communication

Organization

Teamwork

Education

High School Diploma or GED

Job description

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY

Responsible for ensuring all Members have proper access to pool area. Meet, greet and check in of members as they enter the pool area according to Pinehurst No 9 standards in a timely manner

EDUCATION and EXPERIENCE:

High school diploma or general education degree (GED) required and a minimum of one year related experience; or an equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS:

CPR/AED certifications

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for complete and efficient setup, breakdown, and clean-up of the pool dining areas including straightening all lounge chairs and chairs to diagram and setting out towels.
• Responsible for knowledge of menus and daily specials
• Maintain overall presentation of pool areas by ensuring that tables and chairs are clean and straight, floors, walls, and restrooms are clean; light bulbs are not burnt out and condiments are clean and full according to standards.
• Assist in the orientation and training of new Employees.
• Fold towels according to specified standards.
• Alert Supervisor immediately if a Member has a suggestion, complaint, or issue.
• Participate in Employee meetings, training, and daily line ups
• Maintain Guest confidentiality.
• Observe diners to fulfill any additional requests and to perceive when meals have been completed.
• Assist Guest with food selection and information about food items.
• Responsible for knowledge of Pinehurst's facilities and amenities to assist Guests with directions and questions.
• Responsible for communication with Stewarding every day at 2PM and 5PM for trash pickup and Laundry when running low on towels and when towel bins are 3/4 full.
• Fill out requisition immediately at night so cabana can be re stocked as opening duty.
• Because of the fluctuating demands of No 9’s operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or directed.
• Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for proper and efficient dining and banquet setup
• Perform and maintain Pinehurst's operating standards and standards of service.
• In this position you will be expected to work holidays wherever needed even if your primary outlet is closed.
• May be required to cross train and work in other positions as needed according to business levels

GATE RESPONSIBILITIES

• In this position you will be required to work pool gate shifts as needed.
• Ensure guests are properly checked in.
• Monitor proper member/guests pool usage and keep daily log
• Assist guests to lounge chairs and provide towel service
• Assist in arrangement of pool furniture and set up of umbrellas.
• Assist in cleanliness of pool lounge area. (pickup towels, trash, clean chairs, and any spills)
• Notify any pool hazards and problem areas to Manager and/or Pool Technician.
• Attend outlet staff meetings as scheduled.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to stand and walk. The Employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The Employee is occasionally required to balance; stoop, kneel, or crouch; and taste or smell. The Employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to outside weather conditions, and extreme cold and extreme heat, as well as wet and/or humid conditions. The noise level in the work environment is usually loud. No. 9 Pool opens in June and closes early October. It may open early or close early depending on weather conditions. Work hours will vary according to business levels and may be required to work weekends, holidays, and overtime.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.