Pool Attendant - Mountain Shadows

MOUNTAIN SHADOWS; Paradise Valley (AZ); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Mountain Shadows Resort, part of Pyramid Global Hospitality, is located in Scottsdale, AZ. This poolside service role focuses on delivering attentive guest experiences, adhering to liquor policies, and maintaining pool area cleanliness and safety.

As a member of Pyramid Global Hospitality, you will join a professional team, participate in training, and benefit from a People First culture and recognition programs designed to celebrate achievements.

Qualifications

• Excellent physical condition to lift moderate weights and stand for long periods.
• Ability to lift up to 50 lbs and work outdoors in varying weather.
• Strong interpersonal and communication skills for guest interactions.
• Attention to detail and commitment to safety protocols.

Responsibilities

• Familiarize with and follow standards of service etiquette during pool experiences.
• Know liquor laws and company policies regarding alcohol service.
• Manage service ware from kitchen at shift start and stock towels/paper products.
• Provide prompt, friendly poolside service and assist with drinks when needed.
• Move umbrellas and lounge chairs as requested by guests and maintain clean service areas.
• Prepare and garnish drinks to standard recipes; assist in restocking as needed.
• Reset tables and lounge chairs after guests depart; ensure cleanliness throughout service period.
• Follow opening/closing procedures and participate in trainings.

Skills

Guest service

Physical endurance

Communication

Teamwork

Safety awareness

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay - it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

What you will have an opportunity to do:

Responsibilities include:

• Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout our guests' pool experience.
• Be aware of the liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Must have a strong knowledge of hotel dining room hours of operation.
• Obtain necessary service ware items from the kitchen at the beginning of shift. Requisition and stock towels and paper products as needed. Return all dirty service ware to dishwasher at end of shift, and towels to housekeeping.
• Provide prompt, friendly, towel, misting and water service to all guests.
• Assist in the preparation of drinks, when needed, and garnish to standard recipes.
• Move umbrellas and lounge chairs at the request of guests.
• Ensure all pool tables, chairs, and cabanas in service areas are clean and orderly. Maintain cleanliness of these areas throughout the service period. Pick up litter around service and guest area when necessary.
• After guests have departed, will remove dirty dishware, wipe, reset tables a well as reset lounge chairs with new towels.
• Check side duty list for opening and closing procedures.
• Be familiar with emergency safety measures including CPR, the Heimlich maneuver and fire evacuation procedures.
• Attend all scheduled staff meetings and supplemental training sessions.
• Ability to professionally service guests’ poolside without assistance during typical service demand.

What are we looking for?

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Excellent physical condition in order to lift moderate weights and remain on feet for a prolonged period of time. Must be able to carry food and beverages through crowded areas safely and professionally.
• Ability to push, pull or lift heavy loads weighing up to 50 lbs.
• Able to work outdoors in inclement weather when necessary.
• Works well under pressure.
• Can handle hot plates and equipment.
• A sincere desire to provide the utmost in guest service.
• Solid interpersonal and communication skills. Pleasant personality to effectively deal with guest questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Strong attention to detail a must.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

County Legal Requirements

• Must have completed County & State Liquor training.
• Must possess a Certified Food Handlers card, registered with Maricopa County, to be kept on file.

Appearance Requirements:

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.