Pool Attendant - Mountain Shadows

BENCHMARK; Paradise Valley (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k matching

Recognition programs

Professional development

Job summary

Mountain Shadows Resort in Scottsdale, AZ, part of Pyramid Global Hospitality, seeks friendly pool staff to deliver prompt service, keep pool areas clean, and assist with beverages and guest requests. The role emphasizes safety, teamwork, and a positive guest experience.

Experience with outdoor work and strong communication are valued, and opportunities for growth exist within Pyramid's diverse portfolio and People First culture. Join us for a rewarding hospitality career.

Qualifications

• Excellent physical condition to lift moderate weights and stand for long periods.
• Strong guest service orientation and ability to communicate clearly.
• Ability to work outdoors in varying weather and maintain safety.
• Familiarity with liquor policies and safety procedures is preferred.

Responsibilities

• Provide attentive poolside service including towels, drinks, and clean setup.
• Restock items and ensure towels and amenities are readily available.
• Maintain a clean, orderly pool area and assist with guest requests.
• Assist in beverage preparation and garnish to standard recipes when needed.
• Adhere to safety guidelines and assist during emergencies.
• Support team with opening/closing duties and daily huddle updates.
• Attend scheduled trainings and contribute to a positive guest experience.

Skills

Physical fitness

Customer service

Communication skills

Stamina

Outdoor work

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

What you will have an opportunity to do:

Responsibilities include:

• Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout our guests' pool experience.
• Be aware of the liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Must have a strong knowledge of hotel dining room hours of operation.
• Obtain necessary service ware items from the kitchen at the beginning of shift.
• Requisition and stock towels and paper products as needed.
• Return all dirty service ware to dishwasher at end of shift, and towels to housekeeping.
• Provide prompt, friendly, towel, misting and water service to all guests.
• Assist in the preparation of drinks, when needed, and garnish to standard recipes.
• Move umbrellas and lounge chairs at the request of guests.
• Ensure all pool tables, chairs, and cabanas in service areas are clean and orderly.
• Maintain cleanliness of these areas throughout the service period.
• Pick up litter around service and guest area when necessary.
• After guests have departed, will remove dirty dishware, wipe, reset tables and reset lounge chairs with new towels.
• Check side duty list for opening and closing procedures.
• Be familiar with emergency safety measures including CPR, the Heimlich maneuver and fire evacuation procedures.
• Attend all scheduled staff meetings and supplemental training sessions.
• Ability to professionally service guests’ poolside without assistance during typical service demand.

What are we looking for? Specific Job Knowledge, Skill and Ability:

• Excellent physical condition in order to lift moderate weights and remain on feet for a prolonged period of time.
• Must be able to carry food and beverages through crowded areas safely and professionally.
• Ability to push, pull or lift heavy loads weighing up to 50 lbs.
• Able to work outdoors in inclement weather when necessary.
• Works well under pressure.
• Can handle hot plates and equipment.
• A sincere desire to provide the utmost in guest service.
• Solid interpersonal and communication skills.
• Pleasant personality to effectively deal with guest questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
• Strong attention to detail a must.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

County Legal Requirements

• Must have completed County & State Liquor training.
• Must possess a Certified Food Handlers card, registered with Maricopa County, to be kept on file.

Appearance Requirements

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.