Pool Attendant — Create a Sparkling Guest Experience

Universal Studios; Frisco (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

Universal Kids Resort at Universal Studios in Frisco, TX is seeking a Pool Attendant responsible for keeping the hotel pool area clean, safe, and guest-ready throughout the day. This role covers decks, towels, lounge chairs, restrooms, corridors, and other high-traffic guest spaces.

You will work with Front Office and Housekeeping, manage towel inventory, respond to spills, report hazards, and participate in Environmental, Health & Safety responsibilities.

Qualifications

• Knowledge of basic cleaning procedures, chemical safety, and sanitation standards in a hospitality or public setting.
• Ability to work independently and efficiently, follow cleaning schedules, and respond quickly to cleanliness and guest needs in high-traffic areas.
• Experience in custodial, janitorial, or housekeeping roles preferred, especially in a hotel or resort environment.
• Strong attention to detail, time management skills, and a positive attitude with a commitment to guest satisfaction.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Responsibilities

• Cleans and maintains all pool areas including deck, towels, lounge chairs, restrooms, elevators, and entrances to ensure a spotless and welcoming environment.
• Responsible for the inventory, sorting, folding and distribution of towels. Monitors and replenishes pool deck and towel distribution area is fully stocked throughout the day.
• Transports soiled towels to hotel loading dock for third-party cleaning vendor collection while following all established procedures and safety standards.
• Responds promptly to guest spills, trash, or cleanliness issues in pool area to ensure safety and guest satisfaction.
• Works closely with the Front Office and Housekeeping team to support special requests or high-volume periods.
• Reports maintenance needs, safety hazards, or damage in public areas to the appropriate departments. Collects lost and found items and delivers to Housekeeping Management for logging and storage in a timely manner.
• Assists with light cleaning tasks in back-of-house or Team Member areas as needed.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

Skills

Cleaning procedures

Chemical safety

Sanitation standards

Independence

Time management

Guest satisfaction

Attention to detail

Education

High School Diploma or GED

Job description

Universal Kids Resort at Universal Studios in Frisco, TX is seeking a Pool Attendant responsible for keeping the hotel pool area clean, safe, and guest-ready throughout the day. This role covers decks, towels, lounge chairs, restrooms, corridors, and other high-traffic guest spaces.

You will work with Front Office and Housekeeping, manage towel inventory, respond to spills, report hazards, and participate in Environmental, Health & Safety responsibilities.