Pool Attendant, Cabana

Genting New York LLC; Las Vegas (NV); Hybrid; USD 22,000 - 39,000; Full time

Job summary

Resorts World Las Vegas seeks a Pool Cabana Attendant to warmly welcome guests at the pool, assist with cabana and seating reservations, and deliver service that exceeds expectations. The role requires maintaining a pristine pool deck, handling reservations, and communicating with guests to ensure a memorable experience in a luxury resort setting.

The position emphasizes professional etiquette, English communication, and flexibility to work varied shifts, including nights, weekends, and

Qualifications

• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts including nights, weekends and holidays.
• Forbes or AAA knowledge.
• Experience in a large luxury resort setting.

Responsibilities

• Welcome guests to RWLV Pool and assist with cabana, daybed and seating reservations.
• Complete daily setup of rentals and escort guests to their services.
• Respond to guest requests and anticipate needs to enhance satisfaction.
• Process charges and payment settlements.
• Maintain cleanliness of pool deck and hotel areas.
• Communicate safety and repair needs to management.

Skills

Ability to communicate in English

Excellent customer service

Polished appearance

Flexibility to work nights, weekends,/

Forbes or AAA knowledge

Experience in large luxury resort

Education

High School diploma or equivalent

At least 18 years of age

6 months customer service experience

Job description

Summary Statement

Pool Cabana Attendant are responsible for welcoming guests to RWLV Pool, responding to all rental guest requests, booking reservations, seating guest in assigned rentals i.e., cabanas, daybeds, reserve seating, etc., assisting guests with any reservations and/or requests guests require. This role will also be responsible for exceeding guest expectations and proactively seeking opportunities to enhance guest satisfaction through positive interactive skills.

Primary Job Duties

• Maintain complete knowledge of RWLV hotel features, services, attractions, amenities, locations, and hours of operation.
• Complete daily setup of rentals, escort guests and assist them with their service requests throughout the day and complete pool turndown services.
• Anticipate and deliver guests requests effectively.
• Process charges and payment settlements.
• Maintain cleanliness and tidiness of the pool deck and entire property areas.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Responsible for ensuring guest inquiries via phone calls, emails and in-person are responded to in a timely and professional manner.
• Coordinate daily cabana booking arrangements.
• Obtain and maintain position-specific licensing.
• Communicate all safety and repair needs to the appropriate department or member of management.
• Perform other job-related duties as requested.

Qualifications

• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Forbes or AAA knowledge.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• At least 18 years of age.
• High School diploma or equivalent.
• Minimum of six months’ customer service experience, preferably in a resort pool, food & beverage, retail, or a related field.

Certificates, Licenses, Regulations

Proof of eligibility to work in the United States.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is typically performed in an outdoor environment and resort pool area. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Core Values and Culture

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.