Pool Attendant

Paycom - ATS; Town of Florida (NY); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

JW Marriott Turnberry Miami Resort & Spa in Aventura, FL seeks a Pool Attendant to maintain a safe, clean aquatic area and provide courteous service to guests and members.

You will assist with waterslides, towels, chairs, and umbrellas, enforce facility rules, and support Food & Beverage during peak periods. A high school diploma or GED and customer-service mindset are required; prior recreation or hospitality experience is preferred.

Qualifications

• Must have excellent guest service skills and professional presentation.
• Attention to detail and ability to maintain cleanliness in pool areas.
• Team-oriented with willingness to assist others in Recreation Operations.
• Strong problem-solving skills and ability to handle issues promptly.
• Able to communicate effectively in English; second language a plus.

Responsibilities

• Work in all recreation areas including pool and assist with waterslides, if necessary.
• Assist guests with issues or concerns and ensure timely resolution.
• Maintain cleanliness of pool areas and equipment.
• Report deficiencies and ensure proper functioning of equipment.
• Promote rules and safety regulations to guests and members.
• Manage towels, chairs, and umbrellas, restocking as needed.
• Assist with activities including kids events and Special Events.
• Assist Food & Beverage team to take orders and deliver food.
• Move, lift, and position pool furniture up to 50 pounds.
• Perform other duties as required by management.

Skills

Guest service

Attention to detail

Team player

Problem solving

Communication

Composure under pressure

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details: Job Location: JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180, Job Category: Hospitality - Hotel, Scope of Position

The primary responsibility of the Pool Attendant is to maintain a safe and clean aquatic recreational area for guests and/or members. He/she will promote a fun and relaxing atmosphere for guests and members as well as provide information about available recreation facilities and activities. The Recreation Attendant will strive for the highest level of quality and cleanliness in all areas of the Recreation Operations; provide prompt, courteous and efficient service.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Previous experience in recreation, amusement, or entertainment, preferred.
• Excellent eye for detail.
• Team player and willing to help others.
• Outstanding guest service skills and professional presentation.
• Effective at handling problems in the workplace including anticipating, preventing, identifying, and solving problems.
• Maintain composure and objectivity under pressure.
• Effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Responsibilities

• Work in all recreation areas including pool and assist with waterslides, if necessary.
• Assist guests with any issues or concerns; confirm that are resolved in a professional and timely manner.
• Maintain cleanliness of the pool areas.
• Keep equipment in proper working order; report any deficiencies.
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.
• Maintain towels stocked at appropriate levels.
• Assist guests with the set-up of chairs, towels, and umbrellas.
• Return all towels, chairs and umbrellas to their proper locations after guests have departed.
• Assist with activities in the Recreation area including kids activities and Special Events.
• Assist the Food and Beverage team to take orders and deliver food.
• Move, lift, pull, and push pool furniture, upon request.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work in a fast-paced environment.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Ability to work in outdoor weather conditions including heat, sun, wind, and rain.

Physical Requirements

• Able to work in a fast-paced environment.
• Able to be outdoors for long periods of time.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.