Pool Attendant

Riverside Casino & Golf Resort; Iowa (LA); On-site; USD 15,000 - 18,000; Full time

Job summary

Riverside Casino & Golf Resort in the United States seeks a pool attendant to greet guests, take food and drink orders, deliver orders, maintain pool area and assist with towels, games and safety. The role involves providing excellent guest service, enforcing pool rules, and helping guests enjoy all resort amenities.

The position offers a seasonal schedule that includes days, nights and weekends, with compensation of $11.50/hour plus tips.

Qualifications

• Minimum of 6 months experience in a guest service capacity, preferably with food and drink service.
• Minimum age of 18 required to provide alcohol service.
• Demonstrated ability to provide exceptional guest service and handle cash/credit transactions.

Responsibilities

• Provide exceptional guest service to all customers.
• Proactively welcome pool area guests and offer services.
• Provide food and drink menus and inform guests of specials.
• Take food and drink orders and ensure timely delivery.
• Process final guest bill and handle payments via POS or cash.
• Keep pool area organized and maintain cleanliness.
• Assist guests with seating and amenity information.
• Enforce all pool area rules and ensure guest safety.

Skills

Guest service

Cash handling

Communication

Basic math

Tools

POS system

Job description

Attend to all pool area needs including but not limited to: taking food & drink orders; delivering food & drink orders, organizing pool furniture, picking up trash, managing towels, helping guests with their needs, answering guest questions, managing all games located in the pool area, help maintain all pool rules.

Essential Functions

• Provide exceptional guest service to all customers.
• Proactively welcome all pool area guests and offer available pool area services to them.
• Provide food and drink menus and make aware of any specials.
• Have complete knowledge of all pool area food and drink options.
• Take food and drink orders from guests and provide timely return of orders.
• Prepare final guest bill, accept payment and process credit card (through POS system) or cash transactions, making appropriate change as required.
• Keep pool area organized and orderly (pool furniture, games, etc.).
• Maintaining the cleanliness of the entire pool area (general custodial duties to include bathrooms and watering plants).
• Manage guest towel needs and keep towels picked up.
• Have working knowledge of all resort amenities and activities and answer guest questions.
• Manage all games that are located in the pool area.
• Ensure guest safety by enforcing all pool area rules.
• Document daily pool count and number of groups.
• Assist guests with seating and the seating areas.
• De-foam spa when needed.
• Offer misting service, towels and ice water to guests.
• Follow all company policies regarding service and guest consumption of alcoholic beverages.
• Perform all other duties as assigned.

Required

• Minimum of 6 months experience working in a guest service capacity, preferably with food and drink service.
• Minimum age of 18 required to provide alcohol service.
• Demonstrated ability to provide exceptional guest service at all times. Demonstrated ability to perform basic math and computer skills necessary for handling cash or credit card transactions.

Schedule

Seasonal that varies based on events and holidays and includes days, nights and weekends.

$11.50/hr + Tips

Riverside Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.