Pool and Beach Supervisor | Playa Largo Resort & Spa

Shaner Hotels; Key Largo (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Shaner Hotels in Key Largo is seeking a proactive Pool Supervisor to manage daily pool and beach operations. This role involves supervising staff, ensuring adherence to safety protocols, and providing exceptional guest service to enhance guest experiences.

Ideal candidates will have a background in hospitality or customer service, excellent communication skills, and the ability to work outdoors in varied conditions. The role requires strong leadership capabilities to foster a positive team environment.

Qualifications

• Experience in hospitality or customer service.
• Ability to communicate satisfactorily in English with guests, management, and co‑workers.
• Ability to work outdoors in various elements.

Responsibilities

• Supervise daily pool and beach operations, ensuring smooth service.
• Handle guest complaints to ensure satisfaction.
• Greet guests and assist with their needs throughout their visit.

Skills

Hospitality experience

Communication skills

Team leadership

Education

High school graduate or equivalent

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Observe and patrol the pool, enforcing safety regulations.
• Greet all guests upon arrival, distribute towels, offer assistance with seating and exceed guest expectations, even the unexpressed.
• Take ownership of all guest requests and complaints, resolve issues immediately and follow up to ensure satisfaction.
• Identify and report defects throughout the pool area, notifying supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect operations.
• Maintain cleanliness of pool deck and facilities, including straightening and stacking chairs and collecting soiled towels and trash throughout the shift.
• Facilitate and maintain a consistent pool safety program, training and documentation to ensure guest safety in the pool area.
• Utilize performance feedback, recognition, training and adherence to company policies and legal requirements.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Maintain complete knowledge of bar, seat, station and table numbers, capacity, hours of operation, Caribbean water sports offerings and proper setup and dress code of the Sandbar and pool area.
• Other duties as assigned.

Operations Leadership

• Supervise daily pool and beach operations, ensuring smooth opening, peak service and closing procedures.
• Monitor cleanliness, organization and presentation of all pool and beach areas.
• Ensure all operational standards, safety procedures and service protocols are consistently followed.
• Coordinate with Food & Beverage, Recreation, Engineering and Housekeeping departments to maintain service excellence.
• Monitor weather conditions and implement operational adjustments as necessary.

Team Leadership

• Provide day‑to‑day leadership, coaching and support to pool attendants, towel attendants, beach attendants and other support staff to ensure exceptional guest service and operational efficiency.
• Conduct daily pre‑shift meetings to communicate operational priorities, service expectations, safety reminders and departmental updates.
• Coordinate daily shift assignments, break coverage and ensure adequate team coverage throughout the shift. Communicate staffing concerns or operational needs to management as appropriate.
• Train and mentor team members on service standards, safety procedures, guest engagement and departmental policies and procedures.
• Monitor employee performance, reinforce company standards and address routine operational and service issues in a timely manner.
• Observe employee performance and identify coaching, counseling and development opportunities. Provide recommendations to management regarding employee performance, recognition, corrective action and development needs.
• Support management in fostering a positive, productive work environment by promoting teamwork, accountability, professionalism and consistent service standards.

Qualifications

• Experience in hospitality or customer service.
• Ability to communicate satisfactorily in English with guests, management and co‑workers.
• High school graduate or equivalent.
• Previous guest relations and/or training experience.
• Ability to work outdoors in various elements.