Policy Services Specialist - Member Care & Claims

BetterLife Insurance; Madison (WI); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

BetterLife Insurance is seeking a Member Service Associate to support policy administration and customer service across inforce services, new business, and claims. You will handle data entry, payments, and communications while maintaining a high standard of member-focused service.

Strong MS Office proficiency and discretion are essential. The role emphasizes teamwork, attendance, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven administrative experience preferred.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize daily workload.

Responsabilités

• Answer incoming phone calls in a polite, professional manner and resolve member/agent questions.
• Explain policy provisions, eligibility, billing, and coverage.
• Advocate for members by delivering excellent customer service.

Connaissances

Administrative experience

Customer service

Proficiency in English

Multitasking

Data entry

Discretion & confidentiality

Formation

High School Diploma

Outils

MS Office

Description du poste

BetterLife Insurance is seeking a Member Service Associate to support policy administration and customer service across inforce services, new business, and claims. You will handle data entry, payments, and communications while maintaining a high standard of member-focused service.

Strong MS Office proficiency and discretion are essential. The role emphasizes teamwork, attendance, and the ability to manage multiple tasks in a fast-paced environment.