Policy & Member Services Specialist

Betterlife; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

BetterLife is seeking a courteous Member Service Associate to support policy administration and customer service. You will handle inquiries from members and agents, explain policy provisions, and advocate for excellent service.

Responsibilities include data entry, handling payments, cross-training, and multi-tasking across administrative duties while maintaining confidentiality. Regular attendance and teamwork are essential for success.

Qualifications

• Experience in an administrative role.
• Strong MS Office skills.
• Excellent written and verbal English.
• Ability to multitask and prioritize daily workload.

Responsibilities

• Answer calls and resolve member/agent questions.
• Explain policy provisions, billing, and coverage.
• Advocate for members with excellent service.
• Accurate data entry in the policy administration system.
• Handle incoming/outgoing payments for new business, policy administration or claims.
• Cross-train on policy administration tasks; multi-task across duties.

Skills

Administrative experience

MS Office proficiency

English proficiency

Multitasking

Education

High School Diploma

Job description

BetterLife is seeking a courteous Member Service Associate to support policy administration and customer service. You will handle inquiries from members and agents, explain policy provisions, and advocate for excellent service.

Responsibilities include data entry, handling payments, cross-training, and multi-tasking across administrative duties while maintaining confidentiality. Regular attendance and teamwork are essential for success.