Policy Sales & Service Specialist - Full-Time

Fred Loya Insurance Agency; Fountain (CO); On-site; USD 32,000 - 45,000; Full time

Job summary

Fred Loya Insurance Agency in Colorado is seeking a full-time Customer Service Representative to provide professional, courteous service to customers and coworkers. You will answer questions about policies, process payments, and identify potential needs to tailor coverage.

You will follow up on quotes, renewals, and cancellations, participate in marketing efforts for new business as needed, and keep the workspace tidy.

Qualifications

• Computer literate with basic to intermediate skills.
• Bilingual English/Spanish is helpful.
• Excellent communication skills and ability to provide a first-rate customer experience.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.

Responsibilities

• Sales
• Provide professional, courteous service to internal and external customers.
• Answer questions regarding the customer's policy.
• Accept payments and process transactions.
• Identify potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Assist with marketing initiatives for new business development as needed.
• Maintain a neat and clean work area and office.
• FNOLs (vehicle inspections)
• Take vehicle pictures as required
• Bank deposits
• Other duties as assigned

Skills

Customer service

Bilingual (English/Spanish)

Communication skills

License readiness

Flexible schedule

Reliable transportation

Education

High School Diploma

Job description

Fred Loya Insurance Agency in Colorado is seeking a full-time Customer Service Representative to provide professional, courteous service to customers and coworkers. You will answer questions about policies, process payments, and identify potential needs to tailor coverage.

You will follow up on quotes, renewals, and cancellations, participate in marketing efforts for new business as needed, and keep the workspace tidy.