Policy & Performance Officer (Property & Housing Services)

Civic Recruitment Limited; Epping (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

Civic Recruitment Limited is seeking an experienced policy and performance analyst for a 6 month contract with a Local Authority in New Hampshire. The role focuses on developing housing strategy, improving performance management frameworks and ensuring regulatory compliance.

You will lead research, analyse data, engage with stakeholders and translate complex information into practical recommendations to improve housing services and resident outcomes.

Qualifications

• Significant experience within a Local Authority, Housing Association, Registered Social Landlord (RSL) or similar public sector environment.
• Experience in policy development, performance management, research & analysis and service improvement.
• Strong understanding of housing policy, housing services and local government.

Responsibilities

• Lead development of Local Supported Housing Strategy.
• Ensure compliance with regulatory oversight and legislation.
• Conduct housing needs analysis and strategic research.
• Review housing supply, demand and demographic trends.
• Develop evidence-based policy recommendations and strategic plans.
• Support governance, risk management and compliance processes.
• Coordinate consultation and engagement activities with stakeholders.
• Prepare performance reports, service reviews and management information reports.

Skills

Policy development

Performance management

Research & analysis

Stakeholder engagement

Data interpretation

Reporting

Education

Bachelor's degree in public policy or related field

Experience in local government/public sector

Tools

Microsoft Office

Job description

Job Description

6 Month Contract With A Local Authority

Job Purpose

To support the development of housing policy, strategy and performance management frameworks across Property & Housing Services, ensuring the Council meets its statutory, regulatory and strategic objectives.

The postholder will lead research, policy development and performance analysis activities, with a key focus on developing the Council's Local Supported Housing Strategy, improving performance management arrangements and supporting compliance with housing regulation. The role requires strong analytical, research and stakeholder engagement skills, alongside the ability to translate complex information into practical recommendations that improve housing services and outcomes for residents.

Key Responsibilities

• Lead the development of the Local Supported Housing Strategy.
• Ensure compliance with the Supported Housing (Regulatory Oversight) Act 2023.
• Conduct housing needs analysis and strategic research.
• Review housing supply, demand and demographic trends.
• Develop evidence-based policy recommendations and strategic plans.
• Support the review and development of housing policies and strategies.
• Ensure housing policies reflect current legislation, guidance and best practice.
• Contribute to service planning and corporate strategy development.

Research & Analysis

• Undertake complex research projects relating to housing and property services.
• Analyse housing, demographic and performance data.
• Identify trends, risks, opportunities and emerging issues.
• Produce evidence-based reports to support strategic decision-making.
• Conduct needs assessments, service reviews and policy evaluations.
• Support the development of business cases and improvement initiatives.

Performance Management

• Develop and maintain Property & Housing Services performance management frameworks.
• Monitor service performance against key targets and objectives.

Produce:

• Performance Reports
• Service Reviews
• Satisfaction Analysis
• Management Information Reports
• Analyse operational data to identify opportunities for service improvement.

Governance & Compliance

• Support the Council in meeting housing regulatory requirements.
• Assist with inspection preparation and regulatory assurance activities.
• Ensure statutory reporting requirements are met.
• Support governance, risk management and compliance processes.
• Contribute to transparency, accountability and service improvement objectives.

Stakeholder Engagement

Work closely with:

• Senior Managers
• Elected Members
• Housing Services
• Residents and Tenants
• Community Groups
• Coordinate consultation and engagement activities.
• Build productive relationships with internal and external stakeholders.
• Present findings, recommendations and reports to a range of audiences.

Service Improvement

• Identify and implement opportunities for service improvement.
• Use data, evidence and customer feedback to enhance service delivery.
• Support continuous improvement and innovation within housing services.
• Promote best practice across Property & Housing Services.

Requirements

• Significant experience within a Local Authority, Housing Association, Registered Social Landlord (RSL) or similar public sector environment.

Experience in:

• Policy Development
• Performance Management
• Research & Analysis
• Service Improvement
• Strong understanding of housing policy, housing services and local government.
• Experience conducting complex research and needs analysis.
• Experience producing reports, briefings and presentations for senior stakeholders.
• Strong performance reporting and data analysis skills.
• Ability to interpret complex datasets and identify key trends.
• Excellent report-writing and communication skills.
• Strong stakeholder engagement and relationship management abilities.
• Experience working to deadlines and managing competing priorities.
• Strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint.
• Knowledge of Supported Housing legislation and regulation.
• Experience preparing services for inspection or regulatory review.
• Understanding of social housing regulation and governance.
• Experience within Property & Housing Services.