Policy Operations Assistant I

Blue Cross Blue Shield of Michigan; Westerville (OH); On-site; USD 35,000 - 58,000; Full time

Job summary

Century Underwriting is seeking an administrative professional to prepare and route new and renewal quote requests, organizing supporting documents for review by internal teams. The role involves handling customer correspondence and ensuring timely processing.

Qualified candidates will have a high school diploma or GED and at least one year of customer service or data entry experience, with proficiency in Word and Excel and strong attention to detail.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service and/or data entry experience.
• Proficiency with Word and Excel.
• Ability to work in a multi-state environment.

Responsibilities

• Process new and renewal quote requests from external customers.
• Create customer correspondence as needed.
• Route renewal quote tasks and policies to internal departments.
• Enter data into the computer system and monitor daily assignments.
• Maintain timely completion of daily tasks and service levels.

Skills

Customer service

Data entry

Communication

Microsoft Word

Excel

Attention to detail

Multitasking

Proofreading

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

SUMMARY

Primarily responsible for preparing and routing new and renewal quote requests as well as organizing and routing supporting quote and policy documents for Century Underwriting department. Provides support to external customers (agents) and the Underwriting department by maintaining acceptable service levels, production metrics and quality of work completed. This role is heavily administrative in nature and will progress from needing frequent supervision to moderate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Utilize multiple internal and external sources to complete new and renewal quote requests from external customers.
2. Create customer correspondence as needed.
3. Utilize multiple internal and external sources to complete renewal quote tasks that have been identified by our internal renewal bot.
4. Organize and route supporting quote and policy documents to various internal departments for further review and/or processing.
5. Enters data into the computer system and accesses general policy information.
6. Monitors completion of daily assignments to ensure timeliness.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

1. High school diploma or G.E.D. required
2. One (1) year of customer service and/or data entry experience.

Preferred Qualifications

1. One (1) year of experience in an AF Group role that provides the skills and knowledge necessary to perform the role.
2. One (1) year of related experience processing insurance policies (policy issuance, premium and non-premium bearing endorsements, etc.…)
3. Progress toward or completion of associate in insurance (AINS) 101 designation.

OTHER SKILLS AND ABILITIES

1. Excellent oral and written communication skills.
2. Ability and proficiency in the use of computers and Company standard software specific to position (Business software/applications, Microsoft Word and Excel).
3. Ability to work effectively in a multi-functional, multi-state business unit.
4. Effective organizational skills and ability to prioritize work.
5. Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format.
6. Basic math skills.
7. Ability to enter alpha/numeric data accurately.
8. Attention to detail.
9. Ability to manage multiple priorities and meet established deadlines.
10. Ability to recognize process modifications for unique requests.

ADDITIONAL INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.

WORKING CONDITIONS

Work is performed in a virtual office and in the field with no unusual hazards. Drivers’ license for field travel is required.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

PAY RANGE

Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $34,700 - $58,050.

We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.